Genting Grandeur Suite @ Ion Delemen

Check-In Process: Some guests found the check-in process straightforward, with no significant delays reported in accessing their accommodations. The initial setup was described as hassle-free, contributing positively to the first impressions of the stay.

Horrible host. Bad communication. Hard to response to your question. Room location facing the scenaries, it was good however the room condition was really bad. 1) the sink is clogged 2) baby cockroaches is everywhere 3) refrigerator not working well 4) no floor mat for washroom and we almost fall down few times(slippery tiles) 5) for those is travelling by own vehichle, this host doesnt provide bin “free parking lot”. You need to pay by your own. Per night about rm20. Better look for other host if you gonna stay more than 2 days.

The room floor tiles are sticky, doesn't feel like it has been thoroughly mopped. Bedsheet was slightly dirty with stains. Main bathroom is the worst, the shower screen has mold, very dirty and tired looking. Looks like it hasn't been properly maintained for quite a while. Shower gel bottle provided but was without refill. Water supply was stopped in the morning for around 20mins without any reason. When I texted the host, there was no reply. Check in time per trip.com is 3pm and check out is 12pm but host sent us whatsapp text check in is at 4pm and check out 11am. Though it doesn't really bother us that much, but the info was incorrectly stated in trip.com Check in was easy, but the overall staying experience is not great. If you have slightly more budget, suggest to stay in Genting Highlands hotel itself (except First World)