Hotels near Nature Reserve Escaille, Gembloux

This hotel is the best and most spacious Ibis hotel I’ve been to. The decor is stylish and chic with well thought out amenities. Nice big room with comfortable beds and views. Breakfast buffet was simple but nice. Staff were helpful and friendly. My family and I are extremely happy with this hotel, I wish I’ve booked here for more than two nights.

Well ! I must say that first impression check in and room given initially was more or less, but then reception easily looked after us and gave us a different room more suitable for a couple. Since then every interaction with the hotel staff member has been great ! Give you the 5* From Michael by night :) very kind and 👌🏾 To having breakfast in the room in the morning without a fuss, tip top🔝

Last minute booking on a wandering trip with no agenda. Namur was not on the list of places to visit and it was by chance that we found the chateau on *********** as it was kind of on the way to our next destination. We arrived late to a warm welcome from reception and a room upgrade. The chateau is in a wonderful location perched on the top of a cliff top citadel that tracks its history back 2000 years and is surrounded by lovely gardens and woods. The room was spacious and first class, as was the service and splendid breakfast. Parking is free at the hotel and we took full advantage in the morning to catch the cable car from the summit of the citadel (a five minute walk to the cable car) to the centre of the old Namur town (6 euro return for seniors) a great experience to cap off a lovely stay.

We were full of positive expectations by the warm and efficient reception for our 5 night stay when we arrived. We had booked a river view room. Sadly the room we had was a renovated room in the eves of the old building . The window had a view but more as a skylight and lacked light.The room was replaced on request. The staff in all departments are polite and try to accommodate the guests however, sadly, short staffing, lack of training and ineffective management results in frustrations and less than the promised quality stay. The lack of attention to detail in all areas: 1. Rooms - not properly cleaned each day . Bed Linen inside out, soap residue on shower walls from previous guests, coffee tray had sugar and spill marks from previous guests, splash marks on mirrors, toilet side not secure, finger marks on all doors, carpet not properly vacuumed, rubbish bin not emptied.The first morning we had no electricity. It wasn’t the room key. We waited a while for it to be sorted. 2. Room service- it’s took 3 phone calls to various departments to place an order. The food arrived promptly but not on a tray , no serving utensils or condiments. With only one chair in the room eating was done standing up by one of us because the plates used did not allow for eating on the bed. 3. Breakfast- there was only 1 person serving approximately 20 guests. So there was no possibility of setting tables , clearing and refilling the buffet . One coffee making machine for the whole restaurant . Self- service and taking about 2 minutes per cup meant that guests were lining up waiting for a while. We chose to eat breakfast outside the hotel there after. 4. No follow through despite requesting remediation of room challenges. After chasing up the duty manager in the evening ,a length discussion and a promise to resolve the issues, we returned to the hotel the next afternoon to nothing having been attended to. By then we were frustrated and embarrassed to have to complain once more. The initial response at the front desk was that it had nothing to do with them. I insisted on seeing the manager who confirmed having received an email from her counter part asking to resolve the problems in our room. No follow through, lack of delegation of duties . We felt abused and that as long as they had received prepayment that they could provide substandard service. The manager apologized yet again, went to see if our room was ready and cake to tell us that it was done. Once more ⅔ of the issues had not been attended too. The cleaner had to return to complete her work, the maintenance men arrived for the toilet. 5. We had invited friends and reserved a table for dinner for the Wednesday evening. Only to receive on email on the Monday the say that the planned music and dinner had been cancelled. 6. The last night we decided to have dinner in the restaurant. I called and booked a table and on arriving was informed that I had not done so. I insisted that they look and told them where were

We booked this stay to celebrate our Anniversary. We choose the royal package so we could enjoy the wellness, dinner and breakfast all in one. I had emailed the hotel in advance that it was our anniversary and they said they usually don't provide extras with such occassions but they were willing to have a bottle of wine ready in the room. Unfortunately we never did receive that. Wellness was a nice addition to the package. Jacuzzi, sauna, infra red and showers. Good enough to use for an hour. Dinner was the high point of our evening. The dishes were delicious and nicely plated. 5 courses of amazing skill and flavor. I would come back soly to eat in this restaurant!!! Room was comfortable, clean and spacious. Everything your expect of a 4 star hotel. Mini bar, amenities etc The only reason I can't score this experience more then 3 stars is because of the breakfast. In my opnion (with experience staying in hotels over the world like USA, Canada, UK, Morocco, Lebanon etc) this was not a 4 star experience. The overall selection is very limited. The deli meats were only consisting of pork so we could not eat from it. Some salmon would have been a nice addition. I never in my whole life have had to fry, bake my own eggs in a 4 star hotel. This is one the weirdest things I have experienced. Me standing at a stove making my own eggs while paying well over 300 euro for a nights stay. You really need to up your game when it comes to breakfast. At least get a chef to provide nicely made omelets, scrambeld eggs etc. There are only 30 rooms so you could provide such an excellent standard if you put in the effort. The breakfast buffet area is also very dark and small. Kept bumping into people and let's not start about the very slow coffee machine. Overall the stay would have been perfect if we didn't have to check out with the experience of such a bad morning. Hopefully this is something you can improve on then it would be 5star