"We arrived at the hotel around 1:00 PM, hoping they might have a room available. But we cannot get our room until 3:00PM due to their policy, even the hotel was not full. The receptionist informed me I had two bookings in the system—one for that night and one for three months later. I was completely baffled and spent a stressful half-hour checking all my apps, worried my account had been hacked. They insisted the second booking was under my name. It took them a couple of hours to finally figure out it was their own administrative error; they had filed another guest's reservation under my name.
When I finally got to the room, the disappointment continued. The room was very small. My husband and I had two big suitcases, and there was absolutely no space to store them. We had to climb over them just to get around, and we couldn't open both at the same time.
Given how strict they are about the 3:00 PM check-in and 11:00am check out (which we respected), you'd expect them to have their systems in order
