Holiday Inn GALVESTON ISLAND by IHG

Booked for my son.

I have stayed at this hotel two times before, The first time It was terrible and we swore we would never stay there again. The second time I didn't check locations and the hotel had changed names , it was equally as terrible! this time I wasn't going to be fooled again so I looked for a Holiday Inn. Imagine my wife and I surprise when it was this hotel! she was not happy with me until we actually went in. Apparently Holiday Inn bought the hotel ,remodeled it and now I would stay again! They have done a terrific job of making it new and its still a good price.

Looked like the room was recently renovated. However the tub & refrigerated has yet to be.

Staff was nice. Surprised that breakfast wasn’t included. $11+ seems a little high priced. The room was clean.

The room was clean and the staff was very nice. However they really need to fix the heating system which did not work properly. My family was freezing at night time during this time of the year. We had to sleep with our sweatshirt on. It was very cold.

We arrived early from houston and the staff were great and we were able to check in early. We had no fridge in our room but the hotel gave us a complimentary breakfast. The staff were friendly and helpful. Check-out was also a breeze. I highly recommend this hotel. The only issue was that we had to grab an uber to go and eat supper

The staff and hotel were overall exceptional, but I would to highlight some area where improvements is definitely needed. Our room temperature controls, the setting for heating didn’t provide any heat during the course of our stay. We had to request additional blankets. The hotel staff tried to inform me that it really don’t get all that cold in Galveston and that how it setup. Other guest told me that alway didn’t have heat in their room as well. The water had a slow stream from the sink and was not warm or hot. The staff did do they best they could to make us comfortable with the blankets and offered us free breakfast. It was indeed a really nice hotel, but those things that I’ve stated made it impossible to give a better rating and I didn’t expected to be staying in a cold room with bad water pressure.

Room was clean.TV did not work and renote batteries were dead. An employee had to come up and fix it. The phone was messed up too. Otherwise the stay was good. Staff was very helpful.