DoubleTree by Hilton Galveston Beach

Some of the employees are not good. One of the front lady manager like extremely bad. She lied to me, for the easy question to her colleague about breakfast. Which was stated on the website I supposed to pay 15 or 22 to have breakfast. It looks like the rule was changed they said no. but other guy told me during check-in , I’m going to pay 15 to have breakfast. 

I promise, I’m not a high maintenance person…ask my husband. This property was old, grungy, and not at all what I was expecting or hoping for based on pictures, reviews, etc. The staff that greeted us, straight up lied to our faces, was defense when called out on it, and we still didn’t get the right room. We had done online check-in the night before. I was given the option to select the room I wanted and the room was guaranteed to a credit card. We selected the top floor to see over the thatch-roofed bar to see the ocean. When we arrived after 14+ hours of travel, and stops at several other hotels to drop folks off, we were exhausted. We checked in at the desk and our keycard said floor 2. When I inquired, she said she had to select my room by 5pm that same day because we weren’t there. The room I had selected (518) was no longer available (even though I have a pic of the confirmation). She said there was nothing she could do. My best guess, of course, is she gave our room away because we hadn’t physically checked in yet (by 5pm…really?). I was not happy, not at all. She claimed my “pre check-in” didn’t take in the system. If that’s the case, why can I show confirmation of the room I selected? I could’ve lived with the condition of the hotel even though it was def not the “Excellent” other guests said it was. The lying, I will not tolerate. Very disappointed in this Hilton Hotel. Do not recommend, not only for character of staff, but also condition of hotel. Thanks!

Some of the staff were perfectly fine and helpful. Two of the front desk staff were rude. One woman never acknowledge me even when I greeted her. I requested a bottle of water and she never looked at me as she handed it to me. Another staff person was not letting ANYONE to check into their room until 4 pm even though rooms were ready. I finally went to another desk person and was immediately given a room key.

The room was fine. Breakfast was not. My child wanted a bowl of cereal. They were out of milk. They offered chocolate milk instead. In term of shuttle service to the cruise pier, the front staff offered a list of shuttle buses that were fully booked already. Not very organized. I probably won't recommend this place again.

I paid extra for an upgraded room, and an hour before check in I was told the room was no longer available. Some kind of plumbing issue. We ended up getting a different room. The hotel was not very well maintained. The breakfast buffet was not free. We figured it was included with the stay ended up paying over 50 dollars for 2 people and a simple scrambled egg breakfast. Very disappointed. We went to the onsite bar and got a couple Bloody Mary's on special happy hour pricing. Paid 18$ including a tip. The next day we ordered the same thing and paid triple the price not including a tip, and was told they mistakenly gave me the wrong price the day before. They would not work with us, and basically said it wasn't there problem!! Search before you stay!! Much better options are available if you look around.

From the moment we enter the building, the staff was friendly and courteous. The hotel room was clean and well stocked. This is definitely the go to hotel while visiting Galveston!

It’s an older property. They do offer food but it is not included in the room price. Apparently you’re supposed to get a welcome bag when you check in. We did not get one but our friends did. Just a bottle of water was over $4.

Rooms were not very clean. The breakfast was not free. Our friends room smelled very musty not good for allergies. Pool was very dirty.

For what I paid for a room it was very rundown. I’ve had better motels. The lamp was covered in rust, it was musty and mildew smelling. The shower spigot diverter was broken, I had to put my finger up inside and push it closed so I could take a shower. The handle it was broken on it. I could not lock the deadbolt on the door without using all my strength to lift it up and force it into place. It had been obviously broken into previously which left a large gap where light came through. It was extremely unsecure. The main elevator was broken. Everybody was using the service elevator, which was having issues and had to continuously be reset. The breakfast was subpar and cold. I would not recommend anybody staying here. The bar in the front was great and the view was spectacular. That was it. I am very disappointed with the experience