This property only cleans rooms every other day due to the "Green Program" (you don't find out until arrival). However, during our 3-night stay, our 2 rooms were NEVER cleaned! I spoke to front deak about lack of service, but they claimed our Do Not Disturb sign was left on the doorknob. We departed every morning and removed it as we left, but housekeepers didn't check again -- probably because they stayed on their phones. Staff admitted that happens -- an early sweep to record occupancy without a 2nd sweep to see who departed. Yet, the general manager refused to acknowledge that staff could be at fault. And when the electricity kicked out 5 times due to a standard hair straightener, they told my daughter not to fix her hair so it wouldn't happen again. Staff is aware of the electrical problem in that room because the front desk admitted that games can kick out the power plus they keep a surge protector at the desk, but they couldn't find it. We were late for funeral visitation as a result, and the same appliance worked well in our room and at home. We spent $910 for ZERO service, and when I requested a refund for services not rendered, the general manager offered an insulting $25/room as a "gesture of good will," claiming non-service was our fault. We visit Gallatin often, and we will never again stay at this franchise property. I worked with Marriott for 17 years, so I know firsthand about hotel mishaps. I am reasonable, but I cannot tolerate INDIFFERENCE. Stay elsewhere!
