Doulegedouba
January 27, 2023
The management service is very poor, not worthy of five stars, not worth living!
We arrived at two o'clock in the middle of the night. We didn't live in the city, but drove more than ten kilometers. Unexpectedly, we had to change three rooms in the middle of the night, from the 16th to the 7th floor and then to the 17th floor. The child woke up after falling asleep. How could he rest?
1. I specially booked a river view, and they upgraded me to a room with a lake view. They didn’t even tell me that it wasn’t a river view. They asked me, “Huh? Did you book a river view?” and said how much guests like to see the lake. Then why do you think river view is more expensive than lake view? 2. At the beginning, it was said that there was no river view but only the 6th and 7th floors. I changed to room 717. The air conditioner was loud and the key curtains were messy. Didn't your health staff clean it? You even asked me to change rooms! Later, I was told that there is a room with a river view on a high floor. Couldn't we take it out earlier?
3. The concierge does not stand at the door to welcome guests, but moves a chair to watch videos on his mobile phone. As soon as he comes in, he hears the noisy video. What impression does it give to the guests?
He also said that he would give feedback to the leader, but there was not even a return visit the next day. The management is so poor!
Original TextTranslation provided by Google