Anonymous User
July 31, 2023
This is the worst time for me to order a hotel on the Ctrip app. If there is a negative star⭐, I really want to give a negative score!
The cleaning aunt in the room service and the service aunt in the breakfast room are very friendly and considerate. This is the only satisfactory thing...
Room facilities:
1. The TV and router (set-top box) are integrated, and it is troublesome to turn it off. After 10 o'clock in the first night of check-in, I called the front desk and asked the staff to enter the room for a long time... Afterwards, I responded several times, but after turning off the TV every night, the WiFi is still automatically connected. Closed... until the fifth day to check out, there is still no solution...
2. On the morning of the second day after check-in, we found that the teacup in the room was leaking. After I repeatedly reported it for 3 hours... After I ran down to the front desk at 11:30, the front desk notified the cleaning lady to come and replace it...
3. When booking on the Ctrip platform, the page shows that the room type of the parent-child suite booked in this hotel includes "snacks, coffee, tea bags" and so on. However, the reality is very skinny... nothing...
4. The first few days of check-in coincided with the typhoon in Fuzhou City. I took the initiative to ask Ctrip customer service about the situation on the night of the 26th the day before the trip. On the day of Typhoon No. 1, free light meals (lunch, dinner) are provided for residents. However, the reality is skinny again! The hotel actually regretted it that day! At noon on 7/28, I went to the hotel lobby to inquire again. The male store manager surnamed * of this hotel was arguing and shifted the focus. He actually said, "Today's rain and wind will not affect your customers to order takeaway..." The truth is, After I ordered takeaway, I waited 2 hours for the food to be delivered...Lunch turned into afternoon tea! Convinced! During the whole process, the face of the male store manager was so disgusting that it made people sick! ! !
breakfast:
The stir-fried vegetables provided for breakfast are all vegetarian... including cauliflower, greens, lettuce, eggplant, celery, etc., all of which are cold... Breakfast does not provide hot water or hot tea, only yogurt, coffee, soy milk, buns, porridge, co**** grains and other ingredients. 4 days unchanged...
health:
The flush toilet in the toilet cannot be flushed twice in a row. It takes a long time to wait, which means that there is a gap of time... It seems that the toilet here has to rest... It's unbelievable!
In short:
The most unfavorable thing about this hotel is the male store manager (surname "*") with a bad attitude, and the unknown male staff (mobile phone number ********** * ), the last is the room facilities and equipment that come out every day...
Keep refreshing the lower limit of my hotel stay, which makes me very disappointed in this trip to Fuzhou! !
at last:
I have to make complaints about Ctrip's relevant reception customer service staff such as "Butler Xiaolu", "Butler Youran", "Butler Qingqing", etc. In the handling of this problem, the efficiency is low and the attitude is perfunctory. The most repeated thing is "a little "Wait" "Sorry" and other nonsense, and keep drawing big cakes for me, but in the end, no problem is solved. I seriously doubt whether it has an unexplainable relationship with the hotel...
After that, we will continue to make complaints through the 0591-12345 hotline, and hope that the relevant departments will supervise it! ! !
Original TextTranslation provided by Google