Upon arriving at the hotel lobby entrance, as my guest was about to alight, a man in a suit, with his hands in his pockets, approached. I thought he was the greeter, but he told me my car was blocking the way and I needed to move it to the side. I explained that I’d move it after my guest got out, but he insisted I move it immediately. With no other option, I drove off. As I parked and prepared to enter the lobby, I noticed a black commercial vehicle had pulled up to the entrance. The man who looked like a manager was actually sitting inside it! It suddenly dawned on me that I had been blocking his way and causing him a delay. Little did I know, this was just the beginning of a night full of woes.
We checked into a room on the 5th floor, which was in the higher section, and the balcony view was indeed lovely. Later that night, while showering, I suddenly noticed long strands of hair, more than just a few, hanging on the shower wall. I messaged the butler, who explained it was an oversight by housekeeping and offered to send someone to clean it. I declined, saying it wasn't convenient. After a while, they offered to upgrade us to a suite. After moving rooms, the TV remote didn't work, the smart toilet sprayed water everywhere, and the Wi-Fi wouldn't connect. By this point, it was very late, and I really didn't want any more hassle. All I wanted was to just get through the night and leave quickly. The suite was on the 2nd floor; although the room type was better, the balcony view couldn't compare to the higher floor.
Overall, this was an exceptionally bad experience. I’ve stayed at several high-end hotels across the country, and this was by far the worst. It stood in stark contrast to the brand flagship hotel we stayed at the very next day. The above represents my personal experience only.
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