Guest User
January 29, 2026
I chose Wanda Resort Hotel specifically for a family trip with my kids, aiming for a hassle-free vacation. The resort offers comprehensive services and amenities, with a wide variety of activities. Booking one room includes seven services, such as transportation shuttle, skiing, water park access, hot springs, and other water activities.
However, there are a few personal experiences I'd like to share.
First, the Wanda shuttle from the high-speed rail station is very convenient. Wanda Resort is a vast mountainside area, and the Park Hyatt is located a bit inside the entrance, which also means it's relatively further from the hot springs. While there are free shuttle buses every hour and half-hour from the hotel entrance, they can get very crowded and are often not punctual. You have to wait at the entrance on the dot; if you miss it, you either wait for the next half-hour or try to flag down a ride yourself. You might be able to use ride-hailing apps in Changbaishan Station's Erdaobaihe area, but they're almost useless here. Taxis don't use meters; they all charge a flat rate of 10 yuan, and most places are only about 2 kilometers apart.
The Park Hyatt's facilities are a bit dated, though the cleanliness is decent. But because of the hot springs, the bathroom in the room is hardly used. The pillows in the room are too high, not at all friendly for children or people with cervical spine issues. Many hotels offer a combination of a fluffy high pillow and a flat one; I hope this can be improved.
Hotel benefits also require you to check in first to claim them, and you need to do it yourself on your phone. This might be a bit complicated for seniors traveling with children. Every time you go to an activity, you have to open the mini-program to find and redeem your benefits. In this freezing cold, minus 30-degree weather, you really don't want to take out your phone because it can easily run out of battery and become slow. I hope the resort can improve this by using room cards, quoting phone numbers, or issuing wristbands as identifiers, because a dead phone in winter is practically equivalent to being 'stranded' outside.
Liu, the hotel manager, was proactive in providing information to guests and answered all questions, offering excellent service. Although we encountered two minor incidents during our stay, like the TV in our room having been unplugged by the previous guest – when our child couldn't turn it on and we called the front desk, the housekeeping staff helped us resolve it. Another incident was when I had just gotten into the water at 11 PM, and housekeeping urgently rang my doorbell, only to find out they had mistakenly delivered a quilt to the wrong room.
The hotel breakfast was quite ordinary. Perhaps it was due to the peak season during the winter break, but my experience wasn't great – too many people and no particularly impressive dishes.
Finally, the hotel's airport shuttle bus doesn't depart on the hour, but rather at times scheduled according to the day's flights, usually three hours in advance. Since the hotel is only 30 minutes from the airport, I misjudged the time and missed the bus, ending up taking a taxi for 60 yuan. If you really can't flag down a taxi, you can ask the hotel front desk to call one for you, but they'll charge more than if you negotiate yourself – 80 yuan, which the front desk staff kindly informed me.
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