GGuest UserThe rooms are quite old and outdated. Compared to my first stay three years ago, the facilities and service are simply incomparable. The only upside is that the room is very spacious and has a dedicated kitchen. While there's no electric stove in the kitchen, its large size is great for storing things. The amenities are generally quite old; for instance, the magnifying mirror in the bathroom had come loose from its screws and fallen off. However, after I called, they sent someone to fix it immediately. On the day we checked in, the underfloor heating in both the living room and bedroom wasn't on, making it very cold. It only got slightly better on the second day. The overall heating supply is insufficient, and I had to wear thick clothes indoors. Compared to Wanda, the heating supply is much worse. The service on the night of check-in was good; the front desk even helped receive a package for me, which was convenient. However, after the front desk staff changed on the morning of the 25th, the service became very poor, especially from a female staff member standing on the left side. She answered 'I don't know' to everything. When I asked about the price of ski tickets, how to buy them, and if there were any discounts, she didn't even look up and replied that we needed to go out and find out ourselves, and that these questions were irrelevant to the hotel and she wouldn't answer them. The service in the breakfast restaurant on the first floor of the hotel was quite good, and the complimentary ginseng chicken soup set dinner was also delicious. The restaurant servers provided excellent service. Also, we stayed in a one-bedroom suite, and the living room had a sofa bed that could be pulled out for children, but the living room bathroom had no toiletries whatsoever. I had to call twice to get them delivered, which was very inconvenient.
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