The hotel itself makes a strong first impression: its hillside location is beautiful, and our room with a view was great. Unfortunately, several issues overshadowed these positives. The most concerning was housekeeping—we personally saw staff place our pillows on our dirty suitcases and then directly on the bed in front of us. This is a clear breach of hygiene and health standards. When raised at reception, two receptionists showed no understanding,only a dismissive and authoritative attitude. This reflects a lack of training, both for cleaners and front desk staff,which is disappointing since reception is the face of the hotel.
Another serious incident was at breakfast. The oat porridge served tasted off,and after eating it I suffered stomach issues. We informed reception, explaining the risk of food poisoning for other guests. The response was dismissive again—they claimed it had been prepared the same day and ignored the possibility of expired milk. The jars of porridge remained at the buffet,putting other guests at risk.
Although the buffet looked impressive, quality was poor. Bread was dry, pastries and desserts were far too sweet, juices were mixed and tasted artificial, and fruits lacked freshness. No alternatives were offered for dietary needs,such as non-dairy milk.
Overall, while the location and views are wonderful, the lack of hygiene,training,and food safety overshadowed our stay.
Managed to get a refund for parking after speaking with one reasonable receptionist
