One of the worst hotels I have ever stayed in in the United States! According to the price/performance ratio of surrounding hotels, the old hotel is still passable.
The service gave a bad review, the main reason is Alyssa, the foreman. On the day of check-in, the assigned room faced the highway and was very noisy. Ask the front desk to change to the other side. When the staff is ready to operate, Alyssa intervenes and informs that nearly 100 rooms on the 5th floor are fully booked and cannot be changed. I went to Ctrip to check, there were more rooms available, communicated with her, and was told that Ctrip was overbooked, the data was incorrect, and there were still no rooms. After many pleadings, she changed the room farther away from the expressway, saying that it was close to the elevator, which was convenient for us. But after checking into the new room, the noise of the elevator going up and down made it impossible to sleep.
I won't give examples for other questions one by one, I hope it will be helpful to other friends who are planning to make a reservation.
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