Guest User
December 23, 2025
1. We booked two rooms for five people on our first family trip abroad.
2. We were assigned rooms 501 and 601.
3. We used the room for the first day, and when we returned from sightseeing, it wasn't cleaned and there were no towels. I paid about 2 million won for three nights and four days, and this is the first time I've ever seen a lodging company that didn't provide towels. > I called right away, and they only spoke Japanese and didn't speak English.
4. They translated it into Japanese and told me there were no towels, so I told them to wash them in the washing machine or else they'd charge me 1,000 yen. ㅋ
I accepted that for now, but then they said there were no washing machines in rooms 501 and 601. ㅋ I sent them another email using a translator, asking where they were.
5. After repeating this twice, they finally apologized.
They claimed it was a mistake and gave us a bundle of towels, about 20 liters, equivalent to the standard 20-liter towel fee.
I was really nervous about sending emails while sightseeing, and this was the first time they'd asked me to wash and pay for towels. The subway wasn't too far away, but the overall service was so poor that I wouldn't go there again.
5.
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