Auberge Mermaid

upon arrival we were told the boiler is spoled therefor no heater for bath but was offered a bottle of wine. however he help us to book for fo lprivate onsen inthis hotel as an alternative to our non heated bath. These are great services from the hotel. however upon getting into the room we found that the air con is noisy. we approached the hotel staff again. as we were had used this hotel 4 months ago and really liked this place. at that time we book the tatimi style room. this tine with bed and the bed is too low in height and not too xonfortable. the hotel staff offers to upgrade us to a tatimi style room with its orivate onsen in the same room from the second night of stay onwards This is a great gesture from them as we have booked for 5 nights of atay otherwise it would have been a rather unpleasant stay. i am pleased with the hotel staff in ther service recovery approach and enjoy the rest of the stay here.

Located 5mins away from oishi park meant that we could view Mt Fuji quite easily and whenever we wanted. We were slightly disappointed that the mountain view room did not refer to Mt Fuji view, but that was our mistake for not clarifying. The room was huge and had a jacuzzi which we enjoyed, access to private onsen was nice too. Overall, it was an extremely pleasant stay here.

It's a perfect location if you plan to stay in Kawaguchiko area. The staff are very polite and they will offer you onsen for free during upon checking in. The room is very spacious and clean, they also have a bike rental for 500 yen per day.