Guest User
September 24, 2023
I would have given this Parador a 5-star, but had to deduct one due to the service from the staff. We booked a Standard Double Room which faces the mountains, and it was fabulous! Very specious and clean. For the price that we had paid, we had expected better service from the staff of a hotel of this standard. They didn't bother go above and beyond for their guests. For example, when we desperately needed a taxi, they simply gave us a phone number to call ourselves. At many other hotels, the Front Desk staff will be willingly do these things for us, given that we are non-Spanish speakers, and it is not easy for us to communicate with the local drivers. At other times, their demeanour was just nonchalant when we asked them questions/seek assistance. Other than this, we had really enjoyed our stay at the hotel. The location was perfect (near the cable car station and surrounded by majestic mountains). The room was spacious and clean, with a wonderful covered balcony where we can sit and enjoy the stunning view. The restaurant offers excellent food with a menu which allows you to have different meals for at least 3 nights, and breakfast was sufficient (we were allowed to order hot food from a side menu in addition to what was being offered on the buffet table). However, you have to book your slot for breakfast, and often, you don't get your desired time if you are late in doing that. Like I have said - overall, we enjoyed our stay here. The location is the hotel's greatest selling point, but the Front Desk really need training in good customer service.