Stadthotel Freiburg Kolping Hotels & Resorts

Great place! Hit all the right boxes - good location, friendly staff, close to key attractions. Friendly staff were really helpful. Thanks. Down the road there’s a great Thai massage place which was helpful to recharge from all the travelling.

We had a large loft with a huge bathroom. The bed was comfy although the sofa bed wasn’t that great. The stairs to the top bedroom are kinda tricky for elder people but at the end, by just going up very careful there’s no risk. The breakfast was great, with lots of food and German options.

Unbelievable behaviour. RUDE STAFF, but unbelievably RUDE. The first day, the desklady wanted to send us to the most expensive parking and, as well unbelievably, she did not know where It was, even if the cheapest option was in the Next street. They don't clean the rooms. They give you a voucher and you have to decide between the cleening and a drink at the bar. A 3 star hotel at 100€ per night and they don't automatically clean. The people at the desk Talk to you in a very rude manner. We cannot say that any of them was nice to us. None of them. They even Talk to you in German even though it's pretty obvious we don't. We had a problem Booking the dates, as we made a mistake and reserved the room for one less day than we thought. They did not even tried to reach out to us (they say they called and our phone number was wrong - can happen- but no emails neither Contact through the Booking app) and when we arrived to the hotel, again, a rude person in the desk told us that we had to pay the room and leave the hotel because It was full. Everything was unbelievable. We Will not return, even if the location was pretty good. I have never suffered such a bad behaved staff.