This stay was truly disappointing.
We booked for two people in advance, but the room had no toothbrushes, no bathrobes, and only one pair of slippers. There was no notification that these items needed to be requested. We only discovered this when we returned in the evening to wash up before bed, so we had to make do. It wasn't until I complained through Trip.com that the hotel finally knocked on our door around 11 PM to deliver items, but they only brought one set of toiletries, which was ridiculous.
Furthermore, the air conditioning made a loud, abnormal noise as soon as it was turned on – not a normal operating sound. The hotel's explanation was that it 'wasn't air conditioning season yet and hadn't been inspected,' which completely failed to address the core issue.
The hotel later told Trip.com that since we booked a standard room, not an executive room or suite, these items are not prepared by default and guests need to request them. I understand that room types differ, but that doesn't excuse not informing us, not preparing things, and then handling issues so perfunctorily. A standard room is still a paid stay, and guests shouldn't be treated this way.
Overall: Poor service process, poorly prepared room, poor equipment maintenance, and poor recovery when issues arose. Not recommended.
Also, when connecting to the Wi-Fi, be careful to select the free option below, to avoid accidentally clicking on the large and prominent paid option.
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