Pros: The hotel has beautiful scenery, gardens and water features. Chinese pastries and desserts for breakfast are OK.
Disadvantages: First of all, the sanitation is very poor, yellow water flows from the toilet, the carpets in the whole house are dirty, the quilts, pillowcases and other linens have been used for too long and should be retired, and the sofa is torn and dirty. Secondly, the equipment cannot keep up. There is no socket at the bedside and cannot be charged. The socket next to the TV is broken and cannot draw power.
Major shortcomings: poor service process and awareness. For example, a lady at the front desk did not arrange for a guest room or concierge colleague to accompany me when I asked to see the room. Instead, she gave me the room card to check by herself, and said fiercely, "Don't touch anything in the room!" I thought the staff was busy and couldn't arrange it, but in fact the floor attendant was sitting at the elevator entrance doing nothing. When she checked out the next morning, she ate a burger at the front desk and accepted the room card. In the afternoon, I received a call from a hotel man asking if I had checked out. His attitude was also very unfriendly. It is recommended that hotel management strengthen employee service standardization and professional training.
All in all, this is the most unsatisfactory hotel on this trip and is not recommended at all.
Original TextTranslation provided by Google