Aloft Nanhai Foshan

It’s my Nth time to stay, but this will be the last time I choose Aloft Nanhai. I checked in at around 7pm. The temperature has been low for the past few days and the room was only 13 degrees. I wanted to take a hot bath to warm myself up as soon as possible. Who knew that the shower water temperature could only be considered warm, slightly better than cold water. After getting wet, I chose to wash off quickly, but I felt my body starting to lose temperature. I tried to call the front desk, but the phone in the room was broken. I changed another phone number and contacted the front desk to tell them there was a problem with the hot water. I was taught how to use the thermostat correctly. The problem was not answered and I was humiliating myself. Then go to bed and cover yourself with a quilt to keep warm. About 10 minutes later, a waiter rang the doorbell. After opening the door, he told me that there was a problem with the hot water pump and needed to be repaired. He felt cold, so he went back to bed to rest without saying anything. But my body became more and more hypothermic and my feet were cold. I called the front desk again around 8 pm to ask if I could change rooms. I urgently needed hot water to take a bath to maintain my body temperature. I was told that the hot water pump was being repaired and they couldn't do anything. I asked you if Do you completely ignore the health problems of the residents? Will you be responsible for the cold and fever? The answer is that you can arrange to have a heater delivered to the room, and that's it. So he ended the call angrily. It was difficult to calm down, so I submitted a complaint on the hotel's official website, which was submitted directly to Marriott headquarters. Then go to bed and continue to curl up for warmth and drift off to sleep. I don't know when I heard a slight knock on the door, but it was not the ringing of the doorbell. At the same time, it seemed that a woman was talking, but my body was still hypothermic and I didn't get up to answer. I urgently needed to go to sleep. I don’t know how long later I was woken up by the ringing phone in the hotel room, because the phone was on the other side of the room, and I had already hung up when I slowly fumbled over to answer it. So I turned on my phone to check the time, and it was almost 12 midnight! ! At the same time, I found that my phone also received a call at 23:55. Since the nighttime do not disturb mode was turned on, there was no ringtone, so I was completely unaware of it. At the same time, I found on my phone that I had received a reply from Marriott customer service in the United States via email, apologizing and telling me that the complaint had been forwarded to relevant hotel personnel for processing. The email arrived at 23:23! Everything has an answer. Asking the front desk for help will not get you reasonable treatment, but you will arrange follow-up immediately after receiving the internal email notification. If you really had a responsible attitude, someone should have responded to the problem and given a solution three or four hours in advance. However, after receiving the internal notification, he chose to knock on the guest room door and make various harassing phone calls in the middle of the night! I don’t know if Marriott’s internal work guidelines have such a method. I couldn't fall asleep after being woken up in the middle of the night, and it wasn't until about four o'clock that I managed to rest for about two hours. What I look for when I check into a hotel is the warmth and rest while traveling, but this time my stay completely shattered this dream! Goodbye, Aloft Nanhai!

The surrounding environment of the hotel is very good. When I first checked in, the room had a bit of a smell. The view outside from the floor-to-ceiling windows was very good. The bedding was very clean and the breakfast was rich.

The location of the hotel is very good. You can see the most beautiful scenery of Shishan Mountain. The breakfast is also rich in variety and the waiter has a very good attitude. But... the hotel is relatively old, the equipment is old, and the sanitary conditions are average. The mattress and quilt cover don't feel too clean. The service in this area needs to be improved. I hope it will be renovated soon.

Business travel. Nice environment and very good service! Very pet friendly.