Prime Hotel

Stayed during renovation. First room given had bad paint fumes. Second room moved to still smelt bad of paint. Was told if we were given another room we would be down graded. Receptionist was not very nice or helpful. No towels or facecloths in the room. No soap or toiletries in the bathroom. Breakfast at 9am had been sitting for a long time and was not good. Looks to be a nice hotel when finished but seems poorly managed. Would not stay again. Better options.

Good breakfast, good service, good underground parking lot but bed smell in my room and too old.

My window looked onto a hallway. There is not nearly enough parking. The building is under renovation so brown bag breakfast, they didn’t even have any ketchup for the breakfast sandwich inside. The elevator was glitchy. My door lock got stuck most of the time. Had to shoulder ram the door open half the time.

What a mistake booking this horrible hotel. It’s under construction. Shouldn’t even be open yet. There is no lobby or front desk. Just a temporary desk in the bar that’s being renovated. We booked for 5 nights. We were very skeptical from the beginning due to overall appearance and messy conditions. Checked in and went to look at our room. Room wasn’t horrible. Spacious and reasonably clean for the money but the mattresses were very soft and old looking. After checking out the room my wife and I were laying on the beds just relaxing a bit and some random guy USES A KEYCARD AND WALKS RIGHT INTO THE ROOM. WHILE WE WERE IN THERE! WALKED RIGHT IN LIKE HE OWNED THE PLACE. WE HAD TO YELL AT HIM GET OUT. Turns out he was a contractor. The place was swarming with contractors doing renovations. That’s when we decided immediately we were cancelling the balance of our stay. We stormed down to the front desk to complain and demand to know how we’re supposed to feel safe and secure when anyone can just walk into our room? How do we know someone won’t just come steal our stuff when we’re not there? Shouldn’t it be impossible for someone to have access if we’re checked in? Also there is no free hot breakfast as advertised. Their “grab and go” breakfast is a joke. Staff was agreeable and pleasant enough to let us easily cancel the rest of our stay. The Prime might be ok one day, but it’s certainly not good now. HIGHLY DO NOT RECOMMEND. Go stay at the Pomeroy instead!

The front desk staff are very nice and helpful. The room is clean and quiet. Will stay this hotel again when come to Fort McMurray next time.

You can see the great potential with all the renovations currently underway Very friendly staff