Hilton Fort Collins

The hotel was very clean and staff was amazing. However you will be discouraged because they house multiple event parties. While we were there it was a group of middle school volleyball players. At one point my husband was hit with the ball as we were walking to the elevator by a group of girls who were playing volleyball in the center of the hotel. The girls were jumping on the furniture. The second night I took my daughter to the pool. However we had to come at a later time because the pool was to capacity with the VB girls doing stunts and TikTok’s in the pool. Later when I took my child there were no towels. We walked to the front desk where a woman said she would call housekeeping. No one came for almost two hours. I ended up having to ask my daughter to bring us a towel. My child was ready to get out the pool as the VB girls came back to finish their TikTok’s. Parking was an epic fail. You spend all your money to stay and parking isn’t included. There’s a guy who comes around 4am to confirm you’ve bought the parking pass. It you get a ticket its $25. Ridiculous!!! My families stay was also interrupted by the hockey tournaments kids who would play hockey in the center of the hotel. This was a playground. Kids were running wild and no one had control of them. The front desk didn’t say anything to them as they jumped off the couches pretending the ground was hot lava. Finally, your sleep will be interrupted by kids going from door to door anonymously knocking on doors and running. If you stay ask if there’s any chance that there’s a kid event occurring.

Clean, convenient location, and good breakfast buffet.

Staff is very nice and helpful, will stay again.

Beds were very hard paying for parking, wifi, and breakfast is ridiculous. Random charges from the hotel after I paid for parking through a 3rd party

Computer system was down so it took a really long time to check in. Also, it’s an open atrium in the middle of the hotel- there was an event going on and it was loud. However, staff was helpful and it was close to where I needed to be. Parking also became an issue because of the event- I was lucky to get a spot when I returned from dinner. Also, parking was not free.

Our bathroom had pretty significant issue with what appeared to be mold. The only ammenity was a bar of soap and shower cap. The bed was comfortable, and the room was clean. There was some sort of conference/gala downstairs that was super loud until about 10p. Would not stay here again. There was also something charged to our room (not by us) and it is quite a process to get this rectified. Had to pay extra for parking and there were no parking spots after paying.

The kitchen was closed for several days which was highly inconvenient, as our hotel choice was made due to the food/ bar usually available there. It was a special event and I resent the added complexity of having to get the family out, figure out where to go, spend all the extra time and has driving to restaurants. The staff was very nice.

I booked the Hilton even though it cost a bit more for proximity and past experience. The staff and cleanliness were up to Hilton standards, the physical plant not so much. A drawer handle came off in my hand. The hot water tap did too. And I was shocked every time I used the electronic room key. The property was originally flagged as a sub brand and I think it shows.