Botania Relais & Spa - the Leading Hotels of the World

Dear Botania Relais & Spa Team, I had genuinely hoped to write a five-star review after our stay. Your hotel is beautiful. The gardens, the atmosphere, the restaurant, and most importantly the people who work there made our holiday very special. I would especially like to thank Nico and the entire restaurant team for their kindness and professionalism. I would also like to mention the second driver who welcomed us on Ischia—he was courteous, professional, and represented the level of hospitality we expected from Botania. Unfortunately, one experience changed our overall impression. We chose to book our transfer through the hotel, even though our previous hotel’s concierge in Rome could easily have arranged the same journey. We chose Botania because we believed that a transfer organized by a five-star hotel would reflect the same standards of service, professionalism, and, above all, safety. Instead, the driver arrived almost an hour late, spoke to me rudely, refused to help with our luggage, saying, “I’m a driver, Madam, not a porter,” and then drove so aggressively that, for the first time during our entire trip to Italy, we did not feel safe. Later, my daughter told me that she had spent the journey praying that we would arrive safely. After arriving at the hotel, I immediately informed your staff about what had happened. I was told that the driver belonged to an external transportation company and that the management would contact me the following day. No one did. The day before our departure, I raised the matter again myself. However, the conversation with Resident Manager Anna De Siano only took place during our check-out. What disappointed me most was not the driver’s behaviour, but the way the situation was handled afterwards. At no point did I feel that anyone was genuinely interested in understanding what had happened or how it had affected us. The discussion quickly focused on offering a €40 discount on a transfer that had cost approximately €290. For me, this was never about money. I simply hoped for a sincere conversation, an acknowledgement that what happened was unacceptable, and an understanding that when a guest books a service through a five-star hotel, that guest places trust in the hotel itself, regardless of whether the service is provided by an external company. Mistakes can happen anywhere. What defines true hospitality is how those mistakes are handled.

Spent 5 nights here after a week in Positano and before a couple of days in Naples. What a wonderful tranquil experience in a beautiful setting with outstanding service. Lovely warm 20m length outdoor pool and quiet immaculate gardens with lots to discover round hidden corners. All the staff were super helpful. Beautiful cove beach only 10 min walk away which was fabulous for swimming in. Highly recommended.

Although the service outside the room and dining was excellent, we felt that the room was somewhat spaciate: 1. Chromecast was only given to us in request and only worked for a couple of hours then failed 2. Many of usual bathroom amenities where missing, for a Leading Hotels of the World. No snacks. 3. Limited TV channels in English. The only tv channels available were the news. TV was a 55’ small incompatible with Apple IOS. 4. Specialty eggs at breakfast where charged extra 6. Limited room service menu. When i asked for a spaghetti carbonara, this was refused even through this used the same ingredients as at breakfast. 7. Made the staff aware, really could not care about my remarks during and after the stay. Don’t get me wrong, the setting is beautiful, but the resort felt more like a resort in Egypt that in Italy.

A 5 star experience, wanted for nothing, all staff from housekeeping, gardening, front of house, cocktail creations, chef, breakfast and dinner team. We were spoilt for 10 days. Thank you.

Highlight of our trip to Italy. This hotel is a must if visiting Ischia... location, relaxation, breakfast, dinners and the staff were awesome. Hands down the best hotel/resort we saw while traveling southern Italy and coastal areas. It's a must to stay if you just want to relax on the beautiful Island of Ischia.

We’ve just returned from the most incredible week at Botania, and we honestly couldn’t recommend it highly enough. The hotel itself is stunning, from the beautiful grounds to the wonderful restaurants. The quality of the food throughout our stay was outstanding, and the breakfasts in particular were simply amazing. A special mention must go to Salvatore, the pastry chef — the desserts and pastries were exceptional. We’d also like to mention the chef in the main restaurant, especially for the most incredible lemon risotto I have ever tasted! However, what truly makes Botania so special is the staff. We’ve stayed in many wonderful hotels over the years, but there is something genuinely special about the team at Botania. Every member of staff was fantastic, and their warmth, friendliness and genuine care made our stay even more memorable. We’d particularly like to mention a few people: Nico — A fantastic host who is incredibly personable and welcoming. Nothing is ever too much trouble for him, and we really enjoyed getting to know Nico Salvatore — An impeccable host at the pool and Il Grotto bar. He was particularly superb during the music evening, from his excellent food recommendations to his knowledge of wine and cocktails. He made the whole evening feel extra special. Massimo — Like your favourite old Italian uncle! Always smiling and an absolute joy to have a chat with, even when the language barrier means we don’t always quite understand each other! 😊 His warmth and character are wonderful. Onofrio — Clearly very passionate about his service and a splendid mixologist. Always smiling, attentive and making sure everything was just right. He even made sure he stayed late to see us on our last evening and make us one last cocktail. We truly feel we left as friends, which says everything about the kind of person he is. Marina — So welcoming, friendly and polite. Nothing was ever too much trouble. Claudia — Extremely helpful, friendly and always happy to assist. Danny — Great service and always friendly and welcoming. To the entire team at Botania, thank you for making our week so special. It’s clear that the staff genuinely care about their guests, and that makes all the difference. The level of service, warmth and personal attention we experienced throughout our stay was exceptional. We left feeling incredibly relaxed, very well looked after and, as many of you know, we’ve already booked to return — something we’ve never done before! That probably says more than anything else about just how much we loved our stay. Botania is a truly special place, made even more special by its wonderful people. Thank you for our gorgeous gift on our last night 😍 We wouldn’t hesitate to recommend Botania to anyone looking for a truly memorable stay. Sam and Steve Cameron

Upscale, lovely hotel with a sprawling layout and lots of charming common areas, such as the stunning bar and pool areas. Our room was elegant in an Italian coastal chic kind of way and it was spacious and luxurious in its design. Service was incredibly friendly and just outstanding in the most earnest way possible. Loved the breakfast, the drinks and casual pool side dining, Few notes - shuttle is great but hotel is not super walkable to off site dinner etc (taxis are easy but pricey). Its an incredible property with hills, etc, so while they do their best to get people around with golf carts on request, i would not go out of my way to recommend to anyone with mobility issues. Food was generally great but our on site dinner was not our best meal ( pool side restaurant not the fine dining option). Overall - outstanding and unique expirience that i would love to return to!

Breakfast is the highlight of the day!! Clean room, for the price it’s somewhat small. No bathtub in the room which is a surprise but there was a lot of outdoor soaking options so I guess that makes it not terrible. Dinner menu options become limited if you stay more than 1-2 days. Great spa area that can be reserved. Great outdoor pools options

This property is incredible. It’s a peaceful oasis and the staff is excellent The property is absolutely beautifiul All in all a 10/10