Fairfield by Marriott Inn & Suites Fond du Lac

Room was clean and comfortable. The room itself is well mapped out, there’s a lot of storage space. Big bathroom, big shower.

Terrible customer service. I have switched to Hilton.

I wish I would have read all of the other reviews prior to staying here. The same general manager appears to have been here for at least the last 2-3 years and continues to treat guest extremely poorly. I don't now that I would have believed the reviews had I not experienced it for myself. In over 30 years of staying at Marriott properties around the world the experience I had with this General Manager was the worst I have ever experienced. We arrived late as we were coming from a night game in Green Bay. I tried to message the hotel about our arrival, through the Bonvoy app but never received a response. This is very unusual as I normally here back fairly quickly. When we arrived we were not greeted as we normally are at a hotel, but I chalked that up to the later hour. The next morning though around 10 am, I was met in the hallway outside my room by the General Manager who informed me I needed to be out of the room within the hour. I explained that I was a platinum member and had requested a late check out, which by the terms can be as late as 4 pm. Not only did she refuse to honor the 2 pm late check out I requested, but she was very curt and rude while doing it. She informed me “that is only a request, and it’s denied”. A response that the properties other reviews reveal is a common practice. As my wife and I rushed to check out, we discovered that the shower in our room would not work, and water only trickled into the tub. Due to this fact we had to rush even more while taking baths to meet the checkout time. When I mentioned the problems with the shower at checkout, rather than apologize, the GM argued with me by telling me I just didn’t know how to operate the shower. I explained that my wife and I had stayed in hundreds of hotels around the world and knew how to work the shower. However, she still insisted I was the problem and asked “do you want me to go up and show you?” When I said no, I had no desire to go back upstairs, she made a snarky remark that if I would have called, she would have helped me. At first, I thought she might be having a bad day, however after reviewing other reviews it is clear that this is her normal behavior. This property is nice, recently remodeled and was clean, however the General Managers service is not up to Marriott's standards. Until the management issues are addressed I cannot recommend staying here.

Everything was great. The cleaning staff rushed us out of the room which ******. But otherwise all was great

From the time we walked in to the checkin area to leaving the next morning, it was a bad experience. All due to the management. No greeting or welcome at front desk. Claimed we werent Marriot members (been for many years). Gave us the wrong room & when we went back to tell them, and get the room we RESERVED, the mgr sniped back "you didnt touch anything in there did you?". Luckily I had screenshot of reservation because she tried to challenge that. Yikes! This is how you treat guests? No apology whatsoever. She acted irritated as if WE made the mistakes, not them. Horrible horrible customer service, the mgr is very mean. And we actually had to pay almost $800/night because they gouged on pricing due to air show in Oshgosh. It wasn't even a suite, just a basic room. If this is what Marriot accepts in franchises, we'll go back to Hilton. Can't count on the Marriot name anymore.

Great place for family This hotel was clean, quite spacious, and had tons of parking available even during local events. We stayed for several days and will certainly be coming back again.

Great location with wonderful staff and clean facilities

Very clean and quiet!