Via Cittadella, 22, Santa Maria Novella, Florence, Tuscany 50144, ItalySee Hotel Details
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1 night
Reviews from Real Guests
5.5/10
71 reviews
Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location5.6
Amenities5.4
Service5.5
Cleanliness5.5
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All reviews(71)
Positive reviews(7)
Reviews with photos/video(5)
Negative reviews(6)
Anonymous User
Basic Room
Date of stay: Jun 2026
Solo traveller
7 reviews
4.5/10
Posted on Jul 11, 2026
The location is about 2-3 kilometers from the tourist attractions, so you can easily walk to them. The shared bath and toilet might mean you can't use them exactly when you want. Finding the hotel and getting into your room might be a bit confusing at first. If you don't speak any English, this place probably isn't for you.
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Zheng YzLee
Deluxe Double Room
Date of stay: Mar 2025
Couple
4 reviews
3.0/10
Posted on Apr 18, 2025
There wasn’t even a proper counter, and suddenly a woman showed up to collect city tax and asked for a photocopy of my passport (even though she didn’t speak English well)
riiiiiiiiyo
Deluxe Double Room
Date of stay: Aug 2025
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Sep 14, 2025
I had a pleasant stay in a clean room. The check-in process was smooth, and I would love to use this place again.
Yating Guan
Basic Room
Date of stay: Sep 2024
Solo traveller
1 reviews
2.5/10
Posted on Oct 8, 2024
DON'T choose this hotel. DO NOT live here!!!!!!!!!!This is the worst experience the hotel is a shit!!!!!!!There is no front desk !!!!every thing so SLOW!!!!!!!!The door is so OLD i can't open it and contact the front desk until midnight!!!!!!!!TWO people share one bathroom don't have private attached bathroom。。。。。PLEASE i beg for everyone don't live here or you will become miserable!!!!No WiFi and the weird thing is no signal!!!!!you will disconnected with the world once you live in!!!!GOD bless you please GET OUT OF THIS HOTEL!!!!!
Anonymous User
Deluxe Double Room
Date of stay: Mar 2024
Travelling with friends
3 reviews
9.5/10
Amazing
Posted on Jun 11, 2024
The room is clean and tidy, shampoo and shower gels are provided and the location is quite convenient as there are tram stations nearby.
Guest User
Standard Double Room
Date of stay: Oct 2025
Other
5 reviews
7.5/10
Posted on Dec 4, 2025
There was no plug on my side of the bed…
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Guest User
Deluxe Double Room
Date of stay: Apr 2025
Travelling with friends
2 reviews
5.0/10
Posted on May 26, 2025
The place was not the same as what they offer.
The bathroom was too small and in poor condition.
It smelled like sewage, there was no soap. I really don't recommend it at all.
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Anonymous User
Basic Room
Date of stay: May 2025
Solo traveller
17 reviews
6.0/10
Posted on Jun 24, 2025
There is no front desk service. You need to call to check in and follow the instructions to open the door. The whole process is by phone. Those who are not good at English are advised to leave. I stayed for two nights and returned to the hotel on the second night. I found that it was not cleaned. It was late, so I just left it like that. I feel that the cost performance is low.
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Guest User
Basic Room
Date of stay: Sep 2024
Solo traveller
3 reviews
3.0/10
Posted on Oct 17, 2024
The room was clean and of a good size, but you had to check in by yourself, there was no luggage storage, there was an elevator that didn't work (you couldn't open it with the key), and the sewer was clogged...
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Ninoninuo
Deluxe Double Room
Date of stay: Nov 2023
Solo traveller
29 reviews
10/10
Outstanding
Posted on Dec 26, 2023
Stayed here for three consecutive days! Sofia is very welcoming. The environment is good! Clean.. The bed is comfortable! People with poor sleep can stay here..
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Anonymous User
Basic Room
Date of stay: Sep 2023
Solo traveller
4 reviews
6.5/10
Posted on Oct 5, 2023
You have to check in by phone, but my phone wasn't working well, so it took a long time to check in. I'm a little scared when I get on the elevator because it feels like it's falling apart. Don't be surprised because the hallway lights turn off automatically.
Le camere erano pulite e dotate di aria condizionata e quindi confortevoli. Ma il sistema di check-in era molto complicato e confuso. Difficile se non si parla italiano e non si ha una linea telefonica.