This hotel is okay if you get a good deal, but it's not worth paying extra for a special experience.
The location is fantastic, literally 10 meters from the Duomo! It feels safe, though you'll be woken up by the church bells every morning.
Service was a mixed bag, very hit or miss, which I guess is typical for Italy. Some staff were warm and helpful, others were quite cold.
We had a family room, which wasn't the exact room type pictured and was a bit smaller than expected. However, you can tell it has very high ceilings, suggesting it might have once been owned by a wealthy family or banker. The overall design and structural style haven't changed much.
Cleanliness was a concern. There were pillows on the bed that couldn't be removed, and it seems in Italy, duvets are often just a sheet with a reusable blanket on top, which I personally found a bit unhygienic (but I respect cultural differences). There weren't many charging outlets, and the design isn't standardized across rooms (e.g., outlet placement, a chair specifically for towels in the bathroom, etc.).
Ultimately, don't pay a premium to stay here. If the price is right, then it's an option.
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