Latest Reviews for Fishers Hotels

SpringHill Suites Indianapolis Fishers
4.3/5101 Reviews
I made a reservation here for one night, then I extended my stay for an additional night. When I first arrived, around 7 pm, the lady who checked me in did not welcome me in, saying welcome to the hotel or how can I help you, I had to say hello first and tell her I had a reservation. I have worked at a hotel before, and I know for a fact that the employee does need to ask for the ID of the guest when checking in and she did not do that. The management might want to go over how to welcome guests into their hotel and increase how to treat a guest. When I booked the room, I booked a king and when I got checked in, she did not make sure that the type of room was correct, she really did not have any good communication skills nor customer service skills at all. After I got checked in, we went to the room and I noticed it was two queen beds, so then I went down to the desk and said I booked a king, but received a double queen room, is there a possibility that I could change to a king room as I booked, and she just said no, the hotel is at full capacity, and I said okay. She could have asked is there anything else I could do for you. The next morning, I tried to print something off from the computer in the lobby and the printer was not working, and I had to ask for help, and I was in the lobby for about 25 minutes trying to print, then we got it figured out. I also noticed in the room, that there was dirt and crumbs on the couch, when cleaning a room, you should make sure that every item in the room is clean. I did like how there was a pool indoors and breakfast was included. Overall, this hotel does need to work on their customer service and communication skills when helping guests checking in and throughout their entire stay. I would appreciate it if the management could respond to this and see what could have gone better and made this stay better for me.

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