Fernhill Hotels & Accommodations

Booked a 6 bdrm apartment, in one room we found a pair of disgusting slippers under the bed, a pair of socks left inside the wardrobe, and a bath towel hanging behind the door. Window latches gone off 2 windows and tv in second lounge didn't work. To their credit they did fix one window and taped the other shut - note, sellotape does not keep a window shut for long... There are also no plugs to any of the bathroom sinks - it's pretty disgusting brushing your teeth and looking down the sinkhole at previous guests hair :( We went for the 6 bdrm apartment so we could all be together (& also booked a 2 bdrm for extra family), I certainly paid a premium for this as we could have got a couple of 3 bdrm places for a lot less. I did expect it would be overall cleaner and nicer than what it actually was so was pretty disappointed. The bathroom items provided are basic and no facecloths provided. Only 2 dishwash cleans could be done with what was provided in kitchen. No coffee sachets except decaf, and while there was a hot choc tin, it was almost empty and I’m not using something that many others have stuck their hands in. The dining chairs fabric is disintegrating and bits of the white material end up all over the floor (we would have like to have vacuumed halfway thru our stay because of this but there was no vacuum cleaner or broom). Nowhere on their website (that I found) did it say the apartment was over 3 levels – something my 75 year old mother did struggle with a bit, again this would have been a flag for us. So overall, it was handy being together but the apartment seemed old and tired and really not worth the price we paid. I did email the place to relay all my concerns, they have chosen not to reply to me. I also see on their website they only have reviews that they have sourced from elsewhere (I can't leave this there direct) so they choose the good ones...

The location was the best part for us. It was very central in Queenstown and surrounded with many good restaurants, bars and shops. If you are planning on skiing or doing an excursion there are many pick up spots and tour operators near the hostel as well. The room was a good spot to sleep. The bed was comfy, the bathroom was clean and they provided a nice small space heater to keep the room warm if needed. We didn't have any body wash on our first night in the shower, we reported to the front desk and they gave us a couple of bars and we were told that they would replace in the morning but when we came back it was unfortunately not replaced but we did get another small bar of soap. The remote in the room was disgusting and covered in what I imagine was at one point part of some good fried chicken or possibly pizza but everything else seemed to be fine. Check in was a little tricky because there is self check in/check out tablets at the entrance. We couldn't figure out the right combination of booking reference number and name because we had received Jucy's confirmation code in a separate email. The attendant did offer to help us out but we got the right combo at that very moment. You can pick your cards to activate them and we had no issues with this part but later that evening my card deactivated and I went to the front desk a second time to get it working on our first night. The hotel has some very good signage and arrows to tell you where your rooms are and the amenities (rooftop bar/restaurant, laundry room and kitchen area). The hotel seems to be more of a party hotel and when we arrived there was lots of drinking and people having a good time. This went well into the night and the noise seemed to travel well down the hallway from the rooms that were hosting. We could also hear our neighbour coming and going throughout the first night but it was relatively quiet between 12-6. We picked this hostel for the location and to save a little bit of money for excursions. It did get very busy in our area the first night we were there but after that we had no issues with the traffic. It was a 15 minute ride to the airport in the Uber and the bus stops at the nearby Stanley St bus hub and only takes about 25 minutes to go to/from the airport with limited traffic.

The hotel service is very good, there are Chinese people, and the language is very convenient. The facilities and the scenery outside the window are top-notch. If you come to Queenstown next time, you should also stay here. There is bus No. 1 that can go directly to downtown Queenstown.

I stayed in a King Mountain View room, and while the room felt small it was made up for the fact it was new, modern, well designed and comfortable. The open plan entrance and lobby area felt welcoming. The buffet breakfast included in the room rate was essential and super convenient to fuel up before heading up to the mountain early every morning. And happy hour in the lobby in the evenings 5-7pm. It is 5 minute downhill walk to the start of town and a 9 minute walk to the NZ Ski bus. On the way back to the hotel there is one block of steep hill to walk up but it is only a two minute section. Even though it was only a short walk into town, after a full day on the snow, travelling back and fourth to the mountain, it was hard to get the energy up to walk into town for dinner each night, being cold and tired. I caught the bus from the airport to the hotel which was super easy and a quick 20 minute ride. The airport bus stop is right outside the terminal. I bought a Bee card on the bus for $5 and the trip was only $1 for adults and 0.75c for children. The bus stopped at Blue Peaks directly across the road from the hotel. And the return bus trip to airport was just as simple. Overall a great stay, with new modern facilities, a fairly central location and friendly staff.

Had to be one of my worst hotel stays and I definitely wouldn’t return to the Ramada in Queenstown. We arrived to check in only to find the doors locked and reception closed, there was no forewarning that reception would be closed and no after hours contact so we initially thought we had no way to get in. Thankfully a member of our party that we were meeting there had had a change of plans and had arrived earlier than us, originally he was going to be later. Once we got in I headed to my room and the whole floor stunk, I can’t even describe the smell but it was horrendous, I got into my room which was an absolute sauna as the air conditioning didn’t work, they had put a small fan in my room but all that did was move the hot air and smell around. When looking from the bathroom I could see used tissues under the bed and there was dust and hair stuck to the bottom of the toilet door so when you opened and closed the door it worked like a broom. I couldn’t open any windows and had a terrible nights sleep, I wouldn’t recommend this place to anyone. It was $250 for the room and it wasn’t worth half that cost.

1. Location: It's convenient and great if you don't have a car as it's only 10 mins away from the city centre. There is a bus stop to go to the airport and city just next to the hotel. There's the Queenstown Trail track just down the road if you wish to have a pleasant walk along the lake. 2. Service: The guy who did our check-in did it like he was repeating a song that he was fed up with singing. Good for those in a hurry who like express check-in with 0 personalization or care but that was NOT a 5* check-in. 3. Room: Booked a standard room on Luxury Escapes, but I don't think the hotel should be on this ”high standard” booking platform. Our room was on the ground floor, so everybody could see us and our belongings. The room was old and small. We had very little room left being 2 people with 2 big luggages. One of the two glasses in the bathroom was still dirty from the previous guests. The blinds didn't work properly and we had to find tricks to close them so people wouldn't see us get changed or sleep! Your sleep might get disturbed if passersby are loud and drunk lol. The washing machine was literally just in front of our room door (a thin door) and woke us up super early one morning. The TV didn't work. Big lack of plugs outlets. Overall, if you're planning on spending the entire day outside and getting back to the room just for sleep then you're fine but don't expect anything fancy.

I stayed at the La Quinta Wyndham for 2 weeks in March of 2023. I didn't rent a car. The friendly staff went out of their way to teach me how to be able to travel around Queenstown New Zealand via the public transportation system. House keeping was excellent. They even put my dirty dishes in the dishwasher at times for me.