We went during May Day. Check in on May 2nd and check out on May 3rd. We booked a room half a month in advance. When we went, our room was occupied by someone else. After waiting for a long time, the person in charge finally found one of the only remaining rooms for us on the first floor (the one we booked before). The room is on the second floor). I thought I would just go to the first floor and make do with it for a while, but when I went in, I found (knock on the blackboard here, draw the key points) that the room on the first floor is very fashionable, and I can touch the bedding. They were very fashionable and there was mold under the mattress. We girls didn’t want to live in this room and wanted it to be changed because it was a mistake on their part. Why should we pay the bill? The girl at the front desk said , there are no houses anymore, they have all been sold, if it doesn’t work, you just check out. But it was a holiday and there were no houses nearby. The sister said that there were many houses and there were 588 rooms. Later, she went to the person in charge at the beginning and asked him to solve the problem. He said that he was really looking for it. We can’t find a house. If there is a house, he will give us money to live in it. One of them said that there is a house nearby and the other said that there is no house nearby (when the sister at the front desk said that there was a house outside 588, the person in charge was not there, so he went upstairs After the man came down, we told him that we didn’t want to live in the house and asked him to find us a new house outside. But the person in charge said that there was really no room outside. At this time, the lady at the front desk asked It was demolished, there was no house, yes, ❌❌❌588 One night, they checked out and went to stay, and then the little brother in charge didn’t know what to say, so he asked us what we wanted to do, what did we want to do, What we can do is just change to a better room. The person in charge also said that if we hadn't booked it in advance, we wouldn't have been able to live in the house at this price. (This is very funny. After a long time, we mentioned it. There is no point in booking a room for more than a month? Everyone knows that hotel prices will increase during holidays, so booking in advance will be more convenient.) The attitude during this period was not good at all (it is said that we are from the north, and it is normal to feel humid, but we are basically all from the south) People who have lived by the river all year round feel that the tide is really not our fault). The lady at the front desk has always said that if they can’t live in it, just give them their money back and let them book a room elsewhere. They also chatted in Xiangxi dialect, bullying us because we couldn't understand the local dialect, and we were speechless. Later, they only changed the sheets and quilts, but not the mattresses. We also took a step back and thought about using the air conditioner to dry it out. Often all it takes for an adult to break is the final straw, the air conditioner is broken, and oh my God, the person is split right then and there, and our last bit of concession is gone. I called Ctrip’s general customer service and asked them to contact me to solve the problem. Half an hour later, they told me that the main switch of the air conditioner may not be turned on, but the mattress could not solve the problem. Finally, the customer service said that their financial department would give us a subsidy of 50 yuan. No one could help me. It’s not worth the 50 yuan. The most important thing is the attitude. If there is a problem, it’s not scary. What’s scary is that you don’t want to actively solve the problem and still want to push the blame. We might as well think of a solution like this later. But when we went back to dry our hair at night, we saw that the hair dryer was cracked in the middle. (Oh, my God, I was petrified on the spot). I didn’t dare to use force, for fear that it would crack, and that the boss would blackmail me. When I got up in the morning It was like someone poured a layer of water underground, and I felt like I could skate. The above is my real experience. I also took some photos, but it’s a pity that I can’t insert them here, otherwise netizens can see the real scene clearly. I didn’t expect that the first time I went to Fenghuang Ancient City would be such an experience. Alas, alas, I had no idea of going there a second time. It has wasted my time, ruined my mood, ruined my interest, and spent my money. I shouldn't have ventured into the world for my artistic heart. I'm exhausted.
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