When we first walked in, we were greeted by Susan at the front desk, she was quite lovely and friendly. She set our expectations for the rest of the stay. The spa was nice but it was expensive. We found a deal online £19.99 for a couple. They offered a bathrobe and flip flops at the front for a price. You have the option to use your towel as well which we did, the slippers were sold for £8! We found cheap flip flops at a store near by called Action. Only £1.25! It's a nude spa so be prepared for that. They have a jacuzzi which the water is only luke warm, not hot, they have a swimming pool, 2 saunas, 1 steam room, 2 foot baths, infrared heaters and a room where you can put salt on your body and rinse it off, never seen that before. We went early in the day and it wasn't very busy so that was nice. Our room was beautiful, clean and big and we had a king sized bed. I made a video on YouTube if you want to see it. My channel is called Jules Reviews. We tried the breakfast buffet for one day. It was £15 per person which I thought was overpriced. They had scrambled eggs, boiled eggs, pancakes, bacon, cold cuts, different cheese slices, cucumbers, tomatoes, lettuce, fruit and fruit juices. Coffee and tea is included of course, they have the machine so you can make a latte or cappuccino. The lady at the restaurant seemed grumpy, she was old and maybe bitter? Maybe she hated her job? Or maybe she didn't like us because we spoke only English and she was Dutch, not sure. Another encounter with staff I had, was when I called downstairs asking for recommendations on where to park in Amsterdam. We're tourists and this is a hotel, I thought most hotels knew about their country and had recommendations. The guy who answered was very rude, he said no I don't live there to which I responded Oh so you don't have any recommendations for tourists? He could have been polite and professional and just said no sorry I have no idea or try Trip Advisor or something! He just hung up on me! A hotel clerk hung up on a paying guest! Wow. I wonder if this is the norm in this country? If that was my employee, he would have been fired on the spot. Needless to say I definitely don't want to come back here for that reason alone.
51 Reviews