I've been staying at Embassy Suites for over 30 years and have watched the slow and steady decline of this once respectable brand. It's out of character for Hilton to allow their properties to decline in this fashion but the ES in Estero certainly fits that bill. First of all, the staff is professional and helpful. No problem here. The exterior of the building looks great and the front desk area is new, clean and welcoming. Once you leave the front desk area the property goes down hill fast. The interior area which includes the bar, restaurant and common areas has not been renovated in at least 20 years old. This includes plastic flowers, mid 1990's green decor, worn our chairs and tables, tile floors with stained and worn out carpet. The bar area is small and very dated however the nightly happy hour is respectable. The rooms....hmmm.....the carpet is somewhat new but the rest of the room is old and dated. The furniture in living area is old and worn out with 1 sofa, 1 chair and 1 desk....that's it. The bathroom fixtures are very dated and the shower still has the 1995 Hilton shower curtain. The beds are at least 10 -12 years old. My bed had sleeping ruts in it which made for a tough nights sleep. There is no housekeeping!! If you want new towels, shampoo, etc, you can head down to the front desk and pick them up yourself!! It's obvious that the owner(s) are simply enjoying the $ coming in but have no intention of investing in renovations. We paid $300/night in the middle of the week. I understand it's peak season in SW Florida but this is a $159 - $179/night property at best. I'd give it 3 - 3.5 stars only because of the location and staff. Very disappointing overall. I would not stay here again nor would I recommend it to others. There's a Springhill Suites in the same parking lot. I'm sure Marriott does a better job of keeping their properties clean and up to date.
Excellent
100 Reviews