Holiday Inn Essen - City Centre

Holiday Inn Essen - City Centre Reviews

Holiday Inn Essen - City Centre

Frohnhauser Str. 6, Essen, 45127, GermanyView Hotel Details
Holiday Inn Essen - City Centre
Holiday Inn Essen - City CentreHoliday Inn Essen - City CentreHoliday Inn Essen - City Centre
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Holiday Inn Essen - City Centre Guest Reviews

4.1/5
Very Good
40 reviews
Verified reviews
Location4.5
Amenities3.8
Service4.1
Cleanliness4.1
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All reviews(40)
Positive reviews(35)
Reviews with photos/video(5)
Awesome stay(9)
Delicious breakfast(5)
Negative reviews(5)
幸福
Double Room
Stayed in Nov 2024
Solo travellers
6 reviews
4.2/5
Very Good
Posted on Nov 4, 2024
Clean. Big room but soundproofing is not very good! Close to the city center
Guest User
1 Double Bed,Premium,Non Smoking
Stayed in Nov 2023
Business travellers
5 reviews
2.5/5
Posted on Nov 22, 2023
The only good things about the hotel was the location. TERRIBLE furniture, old dirty carpets, only the lobby and front desk seems to have been renovated. Extremely dated hotel BUT excellent location, right across the road from the Mall.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We appreciate your recognition of our hotel's prime location, conveniently situated across from the mall and in close proximity to the heart of Essen. We understand your concerns regarding the furniture and carpet conditions. Our lobby and front desk areas were indeed recently renovated, and we acknowledge that some guest rooms are in need of updating. We are continuously working on improvements and your comments are instrumental in guiding our refurbishment plans. We regret any inconvenience caused by the room's appearance and want to assure you that cleanliness and maintenance are a priority, as reflected in our IHG Clean Promise.We hope that you will return in the future for a more enjoyable stay. Kindest regards,
now
Standard Double Room -Smoking
Stayed in Mar 2024
Solo travellers
5 reviews
1.0/5
Posted on May 24, 2024
I won’t go any more to this hotel ..
Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We take every piece of feedback seriously and strive to provide a comfortable and enjoyable experience for all of our guests. It saddens us to learn that we may have fallen short during your visit.We are constantly working to enhance our services and amenities, and we hope that you will notice improvements should you choose to stay with us again.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Ihr Team vom Holiday Inn Essen City Centre
OB_CHEN
Standard Room
Stayed in Apr 2023
Business travellers
10 reviews
4.0/5
Very Good
Posted on May 4, 2023
The sound insulation of the room needs to be improved, the sound of closing doors in other rooms is very clear.
Anonymous User
Standard Room
Stayed in Jul 2024
Family
9 reviews
4.2/5
Very Good
Posted on Jul 18, 2024
The room is large and clean, but the facilities look old. The breakfast is rich and the service is good.
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Response from Property: Dear guests, hello! Thank you for staying at our resort and taking time out of your busy schedule to leave us your valuable comments and suggestions! We are glad that you had a pleasant experience at Holiday Inn Essen City Centre. We are pleased that you were satisfied with our spacious rooms and cleanliness. A great day starts with our sumptuous breakfast and we are glad you enjoyed it. However, we note that you mentioned facilities concerns. We acknowledge that some rooms do need updating and we see this as an opportunity to continually improve our service. Please accept our apologies as this may have affected your overall experience. Finally, we are happy to know that you are satisfied with our service. Our ideal location in the center of Essen makes it easy to explore the surrounding shopping centers and tourist attractions, ensuring that every visit is enjoyable. We sincerely look forward to your visit again. We will definitely provide you with a better accommodation experience and wish you a happy life! Ihr Team vom Holiday Inn Essen City Center
Guest User
Standard Room
Stayed in Apr 2024
Business travellers
10 reviews
5.0/5
Outstanding
Posted on Apr 22, 2024
The location is very good. There is a shopping mall at the door. The breakfast is rich and the service is good.
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Response from Property: Dear guests, hello! Thank you very much for your support and trust in our hotel! We are glad to hear that you were satisfied with the Holiday Inn Essen City Center's location, with easy access to nearby shopping centers. We are also honored to know that you enjoyed our breakfast and appreciated our service. Your positive feedback is a great encouragement to our team, and we will continue to work hard to provide guests with a comfortable stay and high-quality services. Thank you again for your support and love. We sincerely look forward to your visit again and wish you a happy every day! Ihr Team vom Holiday Inn Essen City Center
Marvin
Standard Room
Stayed in Sep 2023
Family
2 reviews
4.2/5
Very Good
Posted on Sep 7, 2023
Close to the mall Everything else is fine Overall a good hotel, only cleaners could be friendlier
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Guest User
Standard Room
Stayed in Feb 2024
Business travellers
21 reviews
5.0/5
Outstanding
Posted on Mar 20, 2024
Good for business travel.
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Response from Property: Dear, thank you for choosing our hotel and sharing your stay experience. We're glad you enjoyed your stay with us. All the staff of our hotel sincerely look forward to your visit again! I wish you a pleasant journey and all the best! Ihr Team vom Holiday Inn Essen City Center
Perry Ye
Standard Room
Stayed in Feb 2023
Business travellers
28 reviews
5.0/5
Outstanding
Posted on Mar 8, 2023
The overall is relatively clean and the environment is good. We simply stayed for one night and went to Cologne the next day, about an hour's drive away. The breakfast is also not bad. Next time you can consider staying again
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Guest User
Standard Double Room -Smoking
Stayed in Apr 2024
Couples
7 reviews
2.7/5
Posted on Apr 28, 2024
Well, not anymore
Original TextTranslated by Google
Response from Property: Dear guest, we thank you for taking the time to share your impressions. We regret that your stay with us did not meet your expectations, as we always strive to ensure that our guests have a pleasant stay and take your feedback seriously. Regardless, we would be happy to introduce you to the positive aspects of our hotel, such as our extensive breakfast buffet and our friendly service, on a future visit. We hope to welcome you again soon. Kind regards, Your team at the Holiday Inn Essen City Centre
Anonymous User
Double Suite Apartment
Stayed in Jan 2023
Couples
8 reviews
4.0/5
Very Good
Posted on Jan 14, 2023
Environment: The construction team is right outside the room, and the construction started before 8:30, so I couldn't sleep well at all Facilities: good Hygiene: good good service
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ayse gunay
Double Room
Stayed in May 2023
Business travellers
3 reviews
5.0/5
Outstanding
Posted on May 29, 2023
It was very nice, thank you thank you
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Guest User
Double Room
Stayed in Oct 2024
Business travellers
34 reviews
5.0/5
Outstanding
Posted on Oct 30, 2024
很好 房間超大 有熱水 小廚房 環境很方便 吃飯超市對面100米都有 地鐵站也是很近 方便得很 而且周邊都是景點 非常方便 環境還好 寬敞 兩台電視
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Tingfeng2000
Standard Double Room -Smoking
Stayed in Oct 2024
Couples
64 reviews
4.2/5
Very Good
Posted on Nov 1, 2024
房間大,位置好,旁邊有大型購物中心。酒店有地下停車場。淋浴水流有點小。
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Guest User
Standard Room
Stayed in Sep 2024
Business travellers
3 reviews
4.0/5
Very Good
Posted on Sep 24, 2024
服務還不錯,工作人員很有耐心
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