Best Hotels in Ellerhoop

I was not planning on staying at a hotel near Hamburg airport but because of a flight disruption I made a last-minute reservation at Courtyard. I was pleasantly surprised by the room which I found to be quite nice for airport hotel standards, or for any Courtyard for that matter. The hotel is only 1km from the airport and there is a pedestrian path which makes it somewhat walkable if luggage is not too heavy; the lone challenge is that there is a small hill to climb as the path passes above another road. The hotel has a shuttle bus available every 30 minutes however it’s only available mornings and evenings, not between 12pm and 6pm. I showed up at the hotel barely 15 minutes after booking and I was already proactively upgraded to a suite as Marriott Bonvoy Ambassador Elite guest. The room looked great for Courtyard brand standards and I would have almost nothing negative to note except perhaps that air conditioning was disconnected for the winter, but the room was hot so we had to open the window to get some fresh air. To open such window, interestingly there were two windows so soundproofing (when closed) was hard to beat. I wish more airport hotels had such high quality windows. I am not a regular at Courtyard hotels but the very few where I stayed were cumbersome in their management of the Marriott breakfast or food credit benefit for guests Platinum and above, and this one hotel was no exception. I asked to receive the 10 EUR food & beverage benefit per person per day instead of welcome points. Perhaps this is standard at all CYs, but when I asked if I could combine the credit for both nights into an order made on a single day, the answer was no, the credit is only per day and cannot be carried over to another night. On the last day I did not really plan on ordering anything so I went to the bar for a drink but it was closed in the afternoon and would only open at 5pm. The receptionist told me that I could use the credit for wine or beer from the pantry near reception so that was my choice. However the next morning upon departure they did not apply the credit because they said the pantry was not eligible to the credit (unlike what I was told). After discussion they removed the charge, but all in all it was a lot of hassle for the management of this credit compared to hotels that simply provide free breakfast, period. In theory there are many situations where I prefer a credit because I might not want hotel breakfast so I am not opposed to the concept, but the execution seems to be lacking. In any event, the one time that I ordered room service, food quality was excellent. Overall the hotel was quite nice for a Courtyard near an airport and I can recommend it for a short stay between flights. There is not a lot of competition from large hotel chains near HAM airport, I saw a Radisson but that’s pretty much it, so upon returning to HAM I would book a room at CY again without second thoughts.

At the moment there are many construction sides but that will change soon and I guess it will just be great stay. The view is awesome.

Booking a Premier Inn other than in the UK seemed really odd as it's the first time we have stayed in one outside the UK. Again this stay happened two years later due to Covid-19, but room was honoured and there was a slight adjustment because of the date change. Check-In, We had a warm reception on arrival after travelling all day by train from the UK! We had to sign a 'waiver' about smoking in the rooms as there would be additional costs if this were the case. Room, We were allocated 115! This room on the edge of the building looking out to the main roads was a large in size. It was found in spotless condition and served us well for the four nights we were there. It had a walk in shower which was great as my Wife is less abled and was huge. The only slight downside was you could see there was signs people had smoked on the room as there was small pin holes in the curtains. Didn't affect our stay though.... Food, Breakfast was taken every day! There was plenty of cold and hot choices to get you through till dinner time. The food we had was great and set us up for the day and was constantly replenished by the hard working staff. This is charged at 12 euros which personally isn't too bad for all you can eat!! The only downside is the hotel doesn't offer a evening service! This is a shame especially as if you arrive late-ish like we did, a simple evening meal like burgers/curry-worst/pizza etc would go down a treat!! I know you are in a city, but as we were told on a tour, the centre pretty much raps up at 22:00 for food. It would be a trip to the 'Reeperbahn' for a late night place!!! When you are new to a place, you don't want to be looking for food late on your first night!! Overall, The location of this hotel is second to none and is perfect for a stay in this mad, industrial city. Hafen City and the Allstad are in walking distance and the Reeperbahn is a short 'metro' ride away from 'Messberg' station with an entrance located right next to the hotel. If the hotel starts serving food of an evening, this place would be worthy of 5*'s.....

Nice clean room. Handled 2 receptionists. A kind of hypothermia. 2 Very friendly to this!

I booked this lovely property with miles, but cash rates are typically very reasonable. I enjoyed my stay greatly. The atmosphere felt fresh and new (as if the hotel had been recently constructed), the location is within walking distance to the subway station and Miniatur Wunderland, and the service is very kind and helpful. Thinking back on it, I hope I didn’t sound too entitled when I was asking every two hours if there was a room available for early check-in (I hadn’t slept the night before!). The staff were so patient and accommodating. I loved them. The rooms were everything I needed for a one-night stay, and then some. My request for a courtyard-facing room was granted, and I slept with the utmost bliss. Cleanliness was apparent throughout the room and lobby areas. The space I was given was large, comfy, and workable for someone in an electric wheelchair. I shall leave by mentioning one thing I wasn’t aware of—the holiday of Pentecost is apparently a huge thing in Germany. While this brought awesome advantages like zero traffic and a feeling as if Hamburg was a ghost town I had to myself for a day, it also meant the on-site restaurant was closed (and most other restaurants). Not complaining—just FYI if you’re visiting in early June! Thanks for the best stay I could ever ask for!

The beautiful, large lobby, which reflects the long history of the hotel is hugely impressive whilst the rooms are stylishly modern. My room had plenty of room for storage (often lacking in many hotels), a very comfortable double bed and an immaculate, well designed large bathroom. Breakfast offerings were exceptional and it was good (and rare) to be able to have items cooked to order. The lobby cafe/bar was pleasant but service was disappointingly slow. Although these are difficult times due to the pandemic, it was a great shame that the restaurant and bar were both closed. Given that most other hospitality premises had reopened in Hamburg, I found it odd that the hotel had not been able to open them and had not publicised that fact more openly on their website.

Sometimes we are in hotels where you somehow get a strange feeling right from the moment you check in. You don't feel comfortable and welcome. The Courtyard Hamburg City is one of them. It started at the reception during our very early check-in. The staff member told us in a supercilious manner that we had received an upgrade. But the ”better” rooms had not yet been cleaned. But because we were getting an upgrade, it would certainly be worth waiting for the room. Our question about when we could expect the room was only answered with the statement that the actual check-in was at 3 pm. We could go into town in the meantime, it's not far and we shouldn't come back too early - 3 pm. We could leave our luggage at the hotel. There is still room for improvement! And so there were a few similar little things during our stay. None of them big issues. But just a lot of little things where you keep asking yourself: ”Why? Why don't they just do it better?” The stay ended as it had begun. After our online check-out, we discovered that the bill was not correct. However, this was corrected immediately after a complaint by e-mail. No comment. Without apology or the like. A word about breakfast, as there were many comments on this: The restaurant in the hotel is run by an outside company. This is not noticeable at first glance. Nevertheless, this constellation has disadvantages. For example, the restaurant is closed one day a week (breakfast is of course available all week). Is that a good thing for a hotel? That's something everyone has to decide for themselves. But now to breakfast: Cost: 25 Euros, if not already included in the room rate. The breakfast is extensive. Nevertheless, there are some things that are not there. For example, freshly prepared egg dishes. Here, you are treated to prefabricated fried eggs, scrambled eggs and the like, some of which look rather adventurous. There are also no pencakes or waffles. On the other hand, there is a large vegetarian/vegan corner. Most of the dishes are of very high quality, often even organic or Demeter. The service is prompt, attentive and friendly. The ambience in the restaurant is also quite good. Is the breakfast now worth its 25 euros? Yes, because the restaurant is run by a third party and the operator also has to earn money. Yes, because the ingredients are of very high quality. Yes, because the selection is quite large. No, because certain things such as egg dishes prepared on site are missing. No, because the selection is large, but not outstanding. In our opinion, a price of 19 euros would suit the breakfast better.

Deliberately chose a hotel suitable for shopping, it is really good, next door is the mall, you can go shopping at any time, hotel facilities are not like five stars, put China is the most four stars, the waiter attitude is very good, some general, especially Restaurant waiter! I have had two burgers at the bar. It’s so delicious that you have to try it! The breakfast is almost always cool. It’s enough to eat for seven days. I still want to bring some Chinese food. I don’t want to save money.

we stayed at this Hotel at the end of July,2022 we enjoyed it, the rooms very clean, the housekeeper always there when we needed them, the front desk offered the help we asked for, the only remarks will be concerning the variety of the room service menu but we can understand it and always has something to do with COVID-19 but still the Hotel it the middle of the city and there is a plenty of restaurants in that area, definitely we will stay at this hotel in the future,

Everything was super, no noise and room was clean. Price performance ratio super