We have been waiting for the summer holidays all year round and then due to a mistake made by the structure in question, our holidays in Mykonos have been skipped !!! On August 5, I decided to send an email to Elia to ask for a transfer to pick us up from the airport on August 7, the day of our arrival in Mykonos. The response I received was chilling ... ”There is no booking in your name.” Now you imagine that I have two children, one of whom is a newborn and that if I hadn't sent that email, we would have found ourselves on 7 August in Elia's hall hearing these words ... Incredulous, I re-forward the email sent in October with the Form, provided by them for the reservation, complete with all my data necessary for the reservation! And I also forward the reply email, also dating back to October, in which they assured me that everything was ok with the booking and that I could then proceed with the purchase of airline tickets !!!!! The response I received three days ago after sending these old emails was ”We are so sorry, unfortunately there was an error on our part but we no longer have rooms available and to apologize for what happened, we can find you a structure alternative to ours ... ”. I find all this absolutely absurd, they forgot our reservation and sold the room to other people !!! If I chose to book a 15-day holiday with Elia I had a whole series of reasons and alternative structures offered by them, with bad reviews on TripAdvisor such as ”Disgusting Room!” I don't know what to do with it ... With two small children, one of which is a newborn, you can't be flexible up to this point! The structures they proposed were apartments or hotels of a lower category and had nothing to do with Elia; I would have appreciated if they had offered me a hotel equal or superior to theirs and not places with such bad reviews! I can do nothing about their apologies, our holidays in Mykonos have been skipped because it was impossible two days before departure, to be able to find another accommodation that had the services we needed; they were obviously all fully booked! What happened is really absurd ... Think if I hadn't sent that email ... we would have found ourselves on our arrival with 1 child and a newborn, without a room to sleep !!! A 4-star hotel cannot make mistakes like this!
Outstanding
72 Reviews