Holiday Inn Express El Paso - Downtown

Rooms are tiny (which is to be expected downtown). Not a big deal. We got a room with two queen beds, and were only able to use one (room 709) as one of the beds was the absolute worst I have ever seen in a hotel (zero cushion in the middle so a person would just roll to the middle). Woke up in the morning to get the day started and realized there was no hot or even luke warm water at all for a shower. Front desk was contacted and I was advised that the problem was realized the night before and a "technician was on the way" when in fact there was not anyone coming, we waited another 2 hours and still no hot water..long story short, we had to take freezing cold showers. Had my 3 year old son that could not even bear the cold so had to skip his bathing that day. When front desk was asked for a manager she advised me that they would not be in until the next day. I realize it was not the fault of front desk personnel, but management that the issue was not corrected in a timely manner. Needless to say there was a lobby of angry people as I exited the elevators. I know stuff happens but for the issue to be known at least 24 hours in advance of me calling down to the desk and not having a timeframe or even a reasonable answer to customer concerns is unacceptable.

No hot water since I checked in. I hope the hot water is fixed by tomorrow so I can shower before leaving the hotel. So disappointed.

The room too small & really narrow. The barn door is con too private friendly. There’s a gap where you can see between the wall and the restroom. Good staff and area very convenient for tourists. The not too shabby but I would have to really think about coming back. REALLY OK

Sure it’s a budget hotel, but I wouldn’t stay there again. Mediocre room and a distinct cigarette smell in the hallways left feeling dissatisfied.

Always stay at this hotel - love the location, amenities, and breakfast.

staff was great, breakfast was decent, and rooms were nice and roomie

There was fan venting in the restroom, towels were not very absorbent and looked like they had been washed a lot making them rough

First room bathroom shower did not drain, it was clogged. Changed rooms. Room service never cleaned our room any of the 4 nights we were there. When we first arrived at hotel, staff was smoking outside the main door.