Guest User
January 26, 2024
Do not let the good rating fool you. The hotel is currently a mess. It has no General Manager. An unexperienced guest experience supervisor, Seyma Oueslati, at Tunis Marriott Hotel is abusing the system. She harassed me, disrespected me, spied on me, and discriminated against me. She was hired by her friends (front office manager (Ahmed Battour), and Operations Manager (Aicha Hamdi) without having prior guest relations experience. Service is bad. There is a tiny swimming pool on the roof that you can not use due to cold weather. The hotel is far away from attractions and tourists’ areas. The hotel is very expensive. The restaurants do not offer Tunisian food. The quality and variety of the breakfast items are not good. You can find much better and cheaper hotels in La Marsa, Sidi Bou Said, and Lake (Lac 2) areas. After I complained to Marriott, the hotel retaliated against me. The front office manager sent me threatening messages.