1st, I have been there for over a 7-month stay. So I know the place very well. The general manager as of 9/2022, seems to me, fits more as an ASSISTANT manager. Whoever is doing the hiring doesn't seem to know how to do it well. They consistently hire low-quality people who don't think well. I consistently wonder how she got the title ”General Manager”. The general manager is a little bit too nice to people and they overrun her many times. Considering this hotel allows pets, dogs, and cats in particular, along with people consistently walking in and out of the hotel, you would think they would keep their rugs clean! NOPE! The main hallway rugs are only cleaned once every 2 or 3 months IF THAT! They don't seem to care or be aware much of the cleanliness of the hallway rugs. They can't keep employees for more than 3 months. I counted the amount of time new employees stay at the hotel and I counted on average they stay a max or less than 3 months. Looking at it from an employee's point of view, it doesn't seem like a fun place to work lol. The night staff aren't very competent many times. They only hire 1 front staff member in the front for the night. The logic in that? I don't know! One front staff member went out for a smoke and had 3 guests (including me) waiting at the desk for over 5 minutes. He came back, looking at his eyes I can tell he wasn't smoking cigarettes lol! Their housekeeping process is weird. Instead of giving the guests the option early on to ask for housekeeping when the guests want it, the hotel seems to feel it's best to send a housekeeper to your door anytime between 9-11 am, knocking to see if you want housekeeping. That can be VERY annoying to many guests hearing ”Housekeeping” at 9 am in the morning during a quiet and peaceful morning. Speaking of low-quality staff, there are many times when the housekeepers don't clean well also! Many times they do a half job! Then, the staff/managers don't do a great enough job telling the guests to place their trash in the TRASH ROOM and NOT outside of their door! It should be common sense in general for guests to know not to place their trash outside their door while staying at a hotel. However, many people don't understand common sense these days and don't think well for themselves. This is why I feel the managers should make it their goal to speak with specific guests who leave their trash outside their doors. If this is to be a hotel of cleanliness, wouldn't that be OBVIOUS to be aware of this matter and stay on top of it? Oh, they only have 1 maintenance guy who ONLY works M-Fri! When I heard that I was like WHAT? They literally only have 1 maintenance guy on their staff and NO other one in general, and he only works m-fri 9-5 pm. Does that make sense? Imagine if you have an emergency on a Saturday night. Think you can wait till Monday? Depends on the emergency. That's IF the guy even remembers to get to your room Monday at that lol! Overall,
Very Good
70 Reviews