The hotel has great views in the room, dining areas etc...
Areas needed improvement are:
1. The sachets of coffee, sugar, creamer etc...need greater differentiation. The fine prints on the sachets can be easily overlooked by customers. either use different colored packagings or have bigger font prints to indicate sugar, coffee, brown sugar etc...
2. the In-dining room call button was not picked up whenever being call. This frustrates travellers who may be tired and needed in-room dining and the call is not getting through
3. There is not enough food servers at the breakfast spread counter. When the breakfast starts around 6.30am, there is hardly anyone standing behind the counter of the egg counter (ie frying eggs), no one at the main table spread where the noodles are to be cooked ( or is it meant to be empty??, i don't know), Not enough ushers to serve tea or coffee .
4. There is very little variation of the food variety spread offered either during breakfast or even for in-room dining (through the hotel TV option). The food choices are the same 3 months ago and now. There is no new choices. It would be good to have greater variety of food options for in-room dining (thro TV menu) or even the breakfast buffet spread.
5. The housekeeping does not help to remove from the room the pots and cups from the in-room dining (after use). The pot and cups remain as it is in the room , unwashed and not cleared from room
Overall, although the hotel is relatively new and clean, but there's service gaps throughout the who service cycle from the moment traveller step into the hotel to when they leave. Hope to see improvements in the areas mentioned above so that customer experience can be positive.
