Popped in with my wife and disabled child for a quick drink while our other son completed a horse ride nearby. Your brand and market reputation is carried by the people that engage your clients. That is your moment of truth. The security were abrupt and rude, “no day visitors, we are full today”. It’s the classic story of it’s never the what that gets you into trouble, it’s the how. Why does a hotel, whose very livelihood depends on that, not get it. I would have been happy to stand and have a refreshment for 30 minutes, but was sent sailing from a resort that I have stayed at several times over the years. Well done, at least you will never have to turn me away again, you will never see me again. If that is your approach, rather display a sign day visitors not welcome.