Hotels near Austerville Masjid, Durban

I stayed here for 3 nights recently and it was a lovely place. Easy to locate, beautiful grounds (two pools!) and clean, comfortable rooms with very good air conditioning (important!). The entire staff was very friendly, even the security guard knew me by name. The daily breakfast was delicious. The hotel itself is walking distance from a grocery store as well as a busy street with lots of restaurants. It's a ~15 minute Uber ride to the beach and some other main attractions. And for the price, I feel like you can't get much better of a value. I would definitely recommend staying here.

Fresh renovation, new appliances. Great location. Minuses: - sockets only local, no adapter - poor soundproofing between room and hallway

I'm sorry but this place may look nice on pictures and superficially nice but everything is cheap and service is quite poor. The plastic wood everywhere is tacky, windows are so thin you hear all the traffic on the roadside while on the yard side there is LOUD partying til very late. The staff assured me it would stop at 23, but this was not true, it continued til 2 am. The staff in reception seems truly clueless at most things, this is probably because they have no training and hardly any salary. The poor manager on duty seems to constantly have to rush and make right the various mistakes made, she seems to do nothing but apologise all day to costumers. The owners of the hotel clearly prioritise their own pockets over providing service. A few examples of cheapness: 1.No folder with information in the room - I am referred to the website. The tebsite says iron and ironing board in your room. I looked and looked, couldn't find it. I called reception and they said I can fetch it from the lobby (another hotel would have brought it to my room...). I went down to lobby, carried the ironing board up in the elevator etc. to my room and then found the iron to be old and dirty, it dirtied my blouse and the steam function didn't work properly there was just a lot of water coming out, leaving water stains on my other top.... Just replace the iron when it is old? If a guest calls, deliver the iron and board to the room? Change the information on the web... not so difficult things if you want to make a good impression.. 2.My collegue had a paid and booked transport to the airport that had been forgotten by the staff despite that he reminded them a few hours before and they ensured him it was settled. Once it was due - no transport. He nearly missed his flight. The poor manager lady had to book an uber for him and give him cash... 3. I gave them laundry one morning, thinking it would be finished by the evening or the next day, like all other hotels. By next evening it was not finished (it was 3 small items, no dry cleaning). They seemed to be looking for it as if they had lost it. When I was checking out 2 days after handing in the laundry, the woman in reception admitted one of my tops had been lost... When I complained about this and point 4 below, they did offer compensation, but I had to send a recepit of a new top and fill in forms etc. hassle. 4. After a long week of work staying at this hotel I was looking forward to sleeping 8 hours until leaving on Saturday. The Friday partying however started already at 4 pm with a DJ. I had the room facing the courtyard and asked the manager how long the partying would continue. Oh we have a curfew at eleven in Durban, she said, it will definitely be quiet after that! I’m not from South Africa so I believed her and felt OK I can sleep from 11 to 8 am, that’s OK. My room turned out to be just above the party and it felt like it was IN my room. I was trying to finalise my work from 21.00 to 23.00 with the boomi

The hotel is ok and everything but the parking is very small and limited I had to park my bakkie on the parking lot across the street but there is a guard 24hrs

Definitely an amazing hotel. The hotel was worth every cent. I loved that I was able to get an international plug when I needed one and that the staff was always willing to help. The breakfast OMG!!! Never seen or tasted anything more delicious. The variety of food and service from staff was a absolutely exceptional !!!!

This boutique hotel is remarkable but so is the unparalleled service and exceptional hospitality. When you have this winning combination, it lends itself to quality and care that the staff have for their customers. It all started when I unsuccessfully tried to book a weekend stay for my parents from Australia, and none of the other five star hotels bothered to respond to me. A friend of mine suggested I might look towards boutique or private stays, and so a quick google revealed this absolute gem. I left a Facebook message which was promptly responded to by Catherine who reached out immediately to the hotel to help arrange my parents stay on my behalf. She was my point of contact and I do not have words for how professional and warm she was. After being away from South Africa for nearly a decade, she represented the very best of South African culture and hospitality. Nothing was too hard for her to help me with, when I couldn't reach them she assisted, she thought about ideas and made suggestions to make my parents stay incredible. From there on the front desk was amazing, suggesting food and menu options (for my fussy parents), offering ideas about what could make their stay special and genuinely within a day, everything was organised and sorted. They even mocked up a voucher for me! When I called my parents on their last day, they simply didn't want to leave. They commented not only on the personalised experience and service, but genuinely expressed their sadness at having to leave. They wished their stay would have been endless. The facilities were par excellence, every single meal was delivered and plated to an exceptional quality, the spa treatment was relaxing and the property is aptly named as it does offer endless views. Every single evening the property made my parents time special - it was to celebrate my mums birthday and her retirement from teaching at a public school. They went out of their way with generosity, kindness and personalisation. My mum loved that they found time to sing her a happy birthday song! I have no hesitation in recommending this property to anyone looking for world class service combined with an exceptional property. I am incredibly well travelled and from what I have experienced and from my parents utter joy, this property ranks up with the very best of properties. Well done to the entire team and when I visit South Africa, you can be guaranteed a visit from me.

We had an Amazing experience at the Holiday Inn Express, Umhlanga. This has to be one of the best service I've experienced (local and international included). Wouldn't hesitate to highly recommend this Establishment. Check in was awesome. Brendan and team were extremely Welcoming, Friendly and Efficient. We were settled into the room in no time as well as informed of all the amenities. We traveled as a group and the team helped us to get rooms close to each other which was so convenient. Breakfast was scrumptious and the service exceeded our expectations. Trisha and the team take their work and service to customers so seriously - like it's their own company. My son wanted Chocolate muffins and they baked it specially for him - how amazing is that! We were leaving early to the airport and Trisha offered to have breakfast ready from 5am - was so impressed and grateful. This has to be one of the best hotels across the world. Kudos to the team and leadership. Highly recommend anyone to not hesitate to book here. Thanks so much guys

The service I was given at reception was spectacular, as well as room service. Everyone was very welcoming and warm-hearted

well! The best hotel in the class, the neighborhood is very safe, fast food, Chinese and Western food are available, the beach is very beautiful, but a bit expensive, but it is worth it, five-star worth experiencing