Out of the hotels control, but there were hockey teams staying who completely took over the breakfast area, no where to sit, kids yelling and screaming at each other by the pool table, we were barely able to get an breakfast and when we finally were able to fight for one bagel, we had to bring it to our room to eat, which meant one cup of coffee, unless we wanted to go back and forth from the end of the fourth floor and down to refill. Our beds were so hard that sleeping was impossible, and I got up (not woke, because sleep was impossible) I had some sort of bite behind my ear which is swollen and red