YunTuHotel

The hotel is located in the center of the ancient city. I stayed there for two days. There is a parking lot nearby, which is very convenient. The room is clean, spacious and bright, the bedding is comfortable, the front desk is enthusiastic, and it is the first choice for tourism. The impression is very good!

Unpleasant accommodation experience, booked two rooms, the main problem is the courtyard hot spring room for 4 people, most of what I want to say has been said in another review, so I won't repeat it. The problem with this courtyard suite is that the picture does not match the actual situation. The window in the picture is large and the lighting is good. In fact, the windows in 318 and 315 where we stayed are very small, and the lighting is very poor when there is no sun. Visually, there are at most two rooms with large windows in the picture. When we checked in at the front desk, there was also a couple who reported that the room did not match the picture and wanted to change rooms. My two comments and follow-up comments are all true descriptions. The hotel's reply in the previous post is still nonsense, such as "you are provided with a room but you don't want it and you have to wait", "we have agreed to your mother's room change", etc. If you really did this, I wouldn't be so angry. And if you don't quibble, I would consider giving this room a 4, but now it's a stretch to give a medium review. I hereby authorize you to post my comments on Dyin, Xiaohongshu and other related platforms to prove my innocence if you have complete surveillance and recordings of these conversations. If not, please accept these two negative reviews, stand at attention when you are criticized, maintain good hygiene, train employees well, and stop making excuses.

It’s been a while since I’ve come across a hotel that made me want to express myself so much, so I’ll try to pick out the key points to complain about. Advantages: The yard is beautiful, and it is very attractive among the hotels in Dujiangyan scenic area, but for me, this is really the only advantage. Complaints: 1) This was a family trip with four elderly, two adults and one child. We booked this courtyard private bath four-person room + courtyard suite. Here I would like to remind friends who want to book a 4-person room that although this 4-person room is 130 square meters, it does not have a living room. The outer door opens to the living room, which is the standard room. There is no partition, and the toilet does not have a door. There is only a glass partition between the bathroom and the toilet. You can see people going to the toilet and taking a shower, and there is no privacy. 2) Since I was taking my elders out for an outing during the Qingming Festival and wanted them to enjoy themselves, I contacted the hotel 5 days in advance and indicated that I needed two rooms together. The customer service staff proactively suggested that they had two courtyards and had arranged us in the same courtyard. On the morning of the day of travel, I asked the customer service whether I could check in early around 12 o'clock. The answer was no, and they said I could only check in at 2 o'clock. Ok, my husband and I arrived at the hotel around 2:20. The front desk said that our room would take 1-2 hours to clean. When I asked why, they said that they only had one cleaner during the holiday period and was too busy. I was a little angry at the time, because we arrived a little later than the time given by the hotel, and it was not my fault that the cleaner was not there. At this time, the front desk and the manager (approximately) came out to apologize, and then said that they would give priority to cleaning our room. The front desk said loudly: Clean 318 first! As it was my first time staying here and I didn't know the room conditions, I confirmed with him to let him clean the 4-person room first and let the elders stay there first. He agreed and seemed very busy. During this time, he came to me to confirm the names of the people in the room. I reminded him again to clean the 4-person room. After an hour, room 318 was cleaned. I quickly checked in, wanting my parents to have a place to rest first. But when I went up to check, I found that room 318 was not a 4-person room with a private hot spring in the courtyard, and it was not in the same courtyard as the 4-person room. At this time, I swiped the room card, but - ding - it wouldn't work. The buffs that made me angry were so numerous that even I couldn't hold it in anymore. I rushed downstairs to argue with the front desk and confirmed again that our rooms would be arranged in the same courtyard. Then my husband and I went out to buy things. At 3:50, my mother called and said that they had just checked in and found that the quadruple room was inconvenient to live in. She told me a little about the situation and wanted me to find a hotel to change it (in fact, I didn’t know how weird this quadruple room was at that time. I just thought the standard room didn’t have a door). The phone was directly given to the hotel manager. Her first reaction was to ask me to cancel the quadruple room and place a new order. It was almost 4 o'clock in the afternoon. I looked at the room price. The price on Ctrip was still the high-priced room after the Qingming Festival price increase. Under my questioning and request, the customer service agreed to coordinate. But later, considering that their other rooms had not been cleaned yet, and the three rooms might not be arranged in the same courtyard, and the room after the switch would not have a hot spring bath, the children would be disappointed. Plus, it was already 4 o'clock and everyone was very tired! ! In the end, we didn't change it. We decided to let my in-laws live in the suite, and my husband and I took the children to live in a four-person room with my parents (at that time we didn't know the toilet had no door!!! It was really embarrassing! Very inconvenient!!!) and we finally settled down. 3) When I came back from shopping at around 4 o'clock, I found that the hot spring pool that my child was most looking forward to had not been cleaned. There was dust and leaves in it, and there were a few black stones from the yard. I asked the customer service to call someone to clean it (thinking that it was not easy for them, I originally asked them to free up their hands to clean it). After the customer service agreed, we went out for a walk. At this time, the most bizarre thing happened - the customer service asked me not to let my pet defecate in the hot spring pool (??????) To be honest, I was a little slow to react at the time, and just said that I didn't have a pet. But the more I thought about it, the more ridiculous it became. The customer service probably thought that the black stone looked a bit like dog ****, so without confirming it themselves or asking the cleaning staff to do so, they directly deceived the customer and directed their dog to poop in the hot spring. Excuse me? Isn't this too outrageous? Not to mention that I don't have a pet. Even if I did, how low-class am I to allow it to hold so much **** and poop in your hot spring? ? ? ? ? This kind of speculation is too malicious and too discouraging. If any big V really encounters this kind of thing and posts it online, I guess you will be wiped out immediately. And what if I really have a dog, and what if there is dog **** in there, wouldn't it be impossible to wash it clean even if I jump into the Yellow River? It's really outrageous, it's really outrageous! The management of the whole hotel is in a mess, with too many complaints. There are two bottles of mineral water, three pairs of slippers in the quadruple room, and only two chairs inside and outside. Even after the hot spring was cleaned, it still looked unclean (but the kid was looking forward to it so he had to play in it for a while). I communicated with the customer service for a whole day, and at 9 o'clock in the evening, he said he didn't know which room I was from. It was really like an old lady crawling into bed. It made me laugh 😄. And you said that their attitude was bad, but their attitude seemed very good throughout the whole process, and they seemed very sincere, but what they did was so infuriating. Embroidered pillow hotel, never come again.