The Heritage Hotel, Autograph Collection by Marriott

Booked room with Burj Khalifa View during new year eve. The view from the room is fantastic and we don’t have to bring our kid out during countdown, just sit back and relax with wine.😍 Staff at the reception area are good and polite, always with friendly smile. Location of this hotel is fantastic too, just a 5-10mins walk to Dubai Mall. Bad about this hotel are bellboy, some of the breakfast staff, and breakfast options. Bellboy services are not up to standard and the staff are rude which made me pissed off. Breakfast options are the worst among 3 hotels we stayed during these UAE trips. Staff who serve us also funny, I had requested one of the indoor staff to top up hot water for teapot as the tea is too thick for me, but the staff told me there are still tea inside, don’t need to top up hot water, what a joke?? The other staff who serve us during outdoor is good and polite, totally different from the indoor staff.

Location, Location, Location! If you're looking for the ultimate Downtown Dubai experience, Heritage Hotel delivers in spades. Nestled in the heart of the action, this property boasts an unbeatable location that's hard to rival. The Highlights: The Dubai Mall and Souq Al Bahar are literally just a few minutes' walk away, making shopping, dining, and entertainment incredibly accessible. The surrounding area is brimming with restaurants, so you'll never run out of options for a great meal. We visited during the festive season, and the property was dressed to impress—glitzy decorations and glamorous touches everywhere made it feel truly special for Christmas and New Year celebrations. The Stay: The rooms were pleasantly spacious, offering comfortable accommodations after long days of exploring. Service throughout our stay was good and attentive. The Verdict: For anyone seeking convenience and proximity to Downtown Dubai's best attractions, Heritage Hotel is a solid choice. It's perfect for travelers who want to be in the thick of it all without compromising on comfort. Recommended for: Shoppers, foodies, and anyone wanting easy access to the iconic Downtown Dubai lifestyle.

Great location and high quality yet friendly service was amazing.

The breakfast that we paid for it. Was very below average. Never began at time. The food selection was far below what you'd find in other hotels with similar star ratings. We asked for regular coffee in the lobby it took so long that we asked to deliver in the room they charged an extortionate price.

Overall is a fantastic, great experience with this hotel. maybe with room rate at right price. I will book again.