Jumeirah Al Naseem Dubai Reviews

Very good hotel. We stayed for one night and the service was excellent. The only downside is that the hotel can feel like a maze (we were on the second floor but it felt challenging to get to our room). Views were amazing from our room. The hotel was operating at 30% capacity as stated by them

Our stay left us with very mixed feelings. We chose this hotel because it was highly recommended as one of the most guest-oriented and flexible properties within the brand. Travelling as a family with our mother, we expected a level of hospitality that would make our stay comfortable and stress-free. We arrived at 8:00 AM and politely requested early check-in or access to our room slightly before the standard time. Unfortunately, the room was only ready at 3:14 PM. While we understand that early check-in depends on availability, waiting more than seven hours after an overnight flight was very difficult. The first two days of breakfast service were excellent. We were offered comfortable seating and coffee and juice were served at our table. However, from the third day onward, the experience changed considerably. We were regularly attended by the same waitress in the breakfast area near the terrace and repeatedly encountered situations that did not feel welcoming. We were told to get our own juice, were prevented from sitting at our preferred table despite the area being nearly empty, and on several occasions coffee was either refused, delayed, or never brought at all. One morning we were told the coffee machine had already been turned off, yet a Russian-speaking waitress kindly arranged coffee within minutes. We would like to sincerely thank her for her professionalism, kindness, and willingness to help throughout our stay. Unfortunately, the other waitress eventually stopped greeting us altogether, and on several occasions hot tea was served cold. What made this particularly disappointing is that throughout our stay we actively supported the hotel's restaurants, beach facilities, and lobby outlets, regularly charging meals and drinks to our room. Despite this, we often felt that our comfort and requests were not being taken seriously. The most disappointing situation concerns our departure. Our flight is at 9:00 PM, and we kindly requested a late check-out until at least 3:00 PM. However, we were only offered an extension until 1:00 PM. One of the main reasons we chose this hotel was its reputation for flexibility and guest care, especially for families, so we had hoped for a little more understanding. We would also note that during our entire 8-day stay we encountered a Russian-speaking manager only once, late at night. At the same time, it would be unfair not to recognize the employees who genuinely enhanced our experience. We would especially like to thank the gentleman from Pakistan working in the beach and sunbed area. Although we do not know his name, he was consistently warm, attentive, respectful, and genuinely caring. He regularly checked on our family and made us feel welcome every day. He and the Russian-speaking waitress created the most positive memories of our stay, and we hope their efforts are recognized by management. The hotel itself is beautiful, with excellent facilities, a wonderful beach, and a lovely atmosphere. However, the level of service we experienced from certain staff members did not match the reputation that led us to choose this property. As our departure day is still ahead of us, we sincerely hope management will consider this feedback and help improve our final impression of the stay. A small gesture regarding our late check-out request would go a long way toward restoring the positive experience we had hoped for.

Everything is very good

Everything is perfect, food, waterpark, boat trip, beach, room… so regretting not to stay for one more night!!

Was the best choice for us to chose this hotel! We got the room! The best view the best service!!!

Good good

The room has a balcony and the service is very good. There are not many varieties of breakfast, more suitable for Europe and America. There are almost no Chinese people in the whole hotel, only foreigners. It is very close to the castle market, and you can eat and go shopping on foot.

For a price of over 20,000 RMB, I think this experience is very bad. The hotel itself is no different from all high-end resort hotels. The service on the beach is indeed very considerate, but the service at the reception is terrible. The lady who received us on the first day was very hasty and neither my friend nor I understood what she said. It should be a problem of foreign language proficiency, because we all studied and grew up abroad. I wanted a bill today, and it took me a whole day to send emails and Whatsapp, but I still haven't received it. My friend lost a pair of shoes halfway through, and although he found them, there was an extra pair of socks in the shoes when he found them. It felt like someone had tried them on. We were moved out because we missed the check-out time. Although this was our own fault, it was actually just after 12:00 at that time. Because there was a guest in our room who was going to check in in the afternoon, we were moved to another room, so we were charged half of the room rate.  The room is still very beautiful. The hardware is not a big problem.

Great location to see the Burj Al Arab. Excellent service, but you better know some English.

The services at Jumeirah are attentive and considerate, the dishes are delicious and suit Chinese tastes. The three-day stay is full of wonderful memories. If I come to Dubai next time, I will choose Jumeirah.

There are many choices for breakfast, the service is very good, there is a beach and a swimming pool, and the hotel also has several restaurants. It's about 20 minutes away from the city. I will come again next time, it's great!

The most perfect hotel in Dubai. The location is very good. The beach is beautiful. The hotel is very big and beautiful. The beach has a beautiful view of the Burj Al Arab. The service is also very good. There are many luxury cars in the hotel. I will stay here again in the future. It is so comfortable.

It was very pleasant to stay here, the service was excellent 👌 we will definitely be here again

Not for families with children. But otherwise everything is fine.