Lapita, Dubai Parks and Resorts, Autograph Collection Reviews

On arrival they could not find my booking, and i had to wait for sometime then it was found Early morning bad smell comes from the outside due to plant watering Other than that all was perfect Kids club team and dinner buffet at 4 floor was delicious Breakfast at g floor was average

This was truly the worst check-in experience I've ever had. We arrived at 3 AM, and first off, the room type was wrong. We booked a twin room, but there was only one bed, and they claimed it was a 'free upgrade.' We insisted on changing rooms, and in the middle of the night, they moved us to another room. It did have two beds, but no fridge and no pool view. It was also right next to the elevator and the main entrance, so it was incredibly noisy from morning till night. The next day, we were out exploring all day and returned to the hotel very late, only to find our room card wouldn't open the door. We had to walk all the way to the lobby to get a new key, then back to the room, but it still didn't work! So, back to the lobby again! This resort is huge, and walking back and forth from the room to the lobby three times absolutely exhausted us, especially after being tired all day. We complained to the manager about all these issues, but all we got was an apology and an offer of a complimentary dinner or dessert. By then, it was past 9 PM; who isn't already fed and ready for bed? Do we really care about a free meal? It was beyond frustrating! The food was also terrible! Restaurant management and service were equally poor! We understand that it's peak season and prices would be higher, but we never expected such basic service to be completely botched. It was awful, awful, awful. Don't book this place!

It was a good stay with plenty of options to relax and unwind. The location is convenient, especially being close to Dubai Theme Parks, and the complimentary park access was a great bonus. The staff were friendly, approachable, and very helpful throughout the stay.

My room was spacious, and the bed and bathroom were large and well laid out. The restaurant and gym are great. Staff were helpful and friendly.

My kids enjoy during our stay . We book at lapita to celebrate my mom's birthday. Over all from food, ambiance ,room and service is top notch 👌

It is amazing hotel.. very friendly staff and everything is excellent for families and for kids there so much fun activities for kids. We really had an amazing time and looking forward for next time .. thanks Lapita

Apart from stay we relaxed with multiple other entertainment like Souna, theme parks.

My first very good impression of the resort was the welcome at the door by the staff and things got even better at the check-in, we were welcomed by even a bigger smile by Walé at the reception. We came early before the check-in time but she used her professional and genuine customer service approach to check us in early when she knew that we came from a long trip. I didn't get the same approach from another 5* hotel when I arrived early. Walé's kind assistance set up the mood for an excellent stay. My son and I loved our stay. WONDERFUL ❤️👌🙏

The room is using the wardrobe as a wall to separate the toilet and bedroom, it is a very bad design as the sound. We can walk in the wardrobe and get in the toilet. The noise from the toilet can be heard clearly in bedroom. The bed sheet is torn and the room service is slow. In addition, Roger (Executive Chef) is affectation, he is not friendly to the kids and Asians. He should stay in the kitchen but not at front desk.

Huge thank you to the Team at Lapita, our go to home away from home! Thank you Stanley, Tara, Sanoj, Zain, Ojo, Pooh, Chathi and all who made us feel welcome. I cannot stress how wonderful the staff are at this hotel, they make you feel like you are part of their Lapita family. I encourage anyone and everyone to go and experience the hospitality of Lapita at least once!

The buggy services are limited and only within the resort premises, which is very disappointing as we were with family. This is first time despite of requesting he dropped us in too sunny outside. The room was given in the same building which I don't like the view and after 4pm. This time I have not face a good services as compared to having great experiences last time.

All good. may be they can make it buggy service better.

Extremely friendly staff, love to take the buggy; the buggy driver was super nice! Breakfast taste good too! A very cozy place that worth the price. We got deco for bday too! Love it!

a wonderful hotel in an unusual style all conditions are excellent and most importantly there is access to Dubai Park Resort very comfortable