The stay started poorly from check-in. The receptionist quoted a rate significantly higher than what was available online, and when I showed her the online price, she rudely suggested that I book online instead, stating that walk-in rates are always higher.
I was initially allocated Room 1514, which appeared to be one of the smallest rooms, and the AC controller was inconveniently located behind the TV, making it almost inaccessible. I was then moved to Room 1311, where both the TV remote and the room phone were not working.
Throughout the night, there was a constant water leakage noise coming from the bathroom, which significantly affected my sleep. Although the issue was eventually fixed, it was only resolved around 30 minutes before check-out.
The breakfast experience was equally disappointing. There was very little variety, and the quality of the food was poor.
Overall, the stay fell well below expectations in terms of service, room maintenance, and food quality.
