Guest User
January 19, 2026
During my stay at Radisson Blu Dubai, there was a leak from the faucet that created a puddle on the bathroom floor. At 4 AM on the first morning, I slipped and hit my head. I immediately called the front desk requesting contact from hotel staff, but no one responded. Five hours later, I had to go down to the front desk to speak with the manager, who seemed unaware of the incident, suggesting there was no internal communication with the front desk.
Over the next four days, I repeatedly asked the manager to file an incident report and take my statement, but each day he promised to follow up and never did. On the fourth day, he offered “an extra night of stay because you had an issue with your room one day,” which completely missed the point. My entire body was sore, especially the first two days, and my neck muscles were tight from the fall.
The incident forced me to rearrange my planned activities. I had to cancel zip lining, which was the main purpose of my trip, and skip sand bashing during the desert safari. I even had to ask my husband to go on a walk alone because I needed extra rest.
Most frustrating was that I felt the hotel treated me as if I were trying to take advantage of the situation. What I wanted was a sincere apology and the hospitality expected from a five-star hotel. I tried escalating through the hotel’s feedback site, but their reply came from a send-only email address saying, “please reach out if you need any help,” leaving me no way to respond or report the issue.
I do have pictures of the leak and a timeline of events documenting this experience. The lack of timely acknowledgment, absence of written documentation, and dismissive handling significantly impacted my stay and the overall experience in Dubai.
