Guest User
January 31, 2023
We booked for the three days and wanted to have a late check-out. We asked for a two-hour late check-out and were informed that it will cost us Rs 1,500 for two hours and Rs 2,000 for three hours. We don't have a choice but to pay them for which we were not provided any bill. After the check-out, we were waiting at the reception for our taxi and we were made felt unwanted. The AC temperature was increased and was asked when would leave the property. We had ordered a meal for ourselves as the restaurant was closed. We asked for space to have the meal and we were provided with the transport desk even when the restaurant was next to it. When our taxi arrived, no one helped us with the luggage. I ***** with my wife loaded three suitcases by ourselves. Due to this bad behavior, I forgot my sling bag at the travel desk. Mid way to the airport when we realized, we called the hotel to keep it safe. In 15 mins, when I reached the hotel, I found the bag was unattened. Just a message to the ***agement : Guest are still your guest even after they check-out.