The bed had filthy soiled sheets, with bright orange stains as well as other stains. We were unable to reach anyone in the office by the house phone and by going to the front office. We then started calling from our phones and finally someone answered only to be met with rudeness. Scolded for being in the room and not going to bed until now, implying we made the stains. They refused to give us any names, refused to meet in person, refused to come up and check out the room, would not provide any housekeeping, new sheets or change to a clean room. After hanging up, they called back and said they put clean sheets in the hallway for us to pick up. This process took over 2 hours. It was by then past 1 am. I could have slept in the car, tried to go to another hotel and pay for another room... but I was tired. I made the bed, grabbed my own blankets... putting one over the sheets and one on top of me and went to sleep. To this day the refuse any accountability and went so far as to say they were ”courteous” at all times. I travel quite often. This room was not cleaned. There was barely any toilet paper... about a quarter roll. After going through all that, I was not about to call them again. I used my own wipes. I have never experienced anything like this, from the horrible room conditions to the complete lack of consideration and accountability from the staff. This is a time of COVID. Cleaning should be a given. To not even receive an apology, to be scolded for being in the room and not turning down the bed immediately, to being accused of lying, to literally beg for clean sheets at a minimum.... I have no understanding as to how they validate treating customers like this, especially during these tense times with COVID issues.
Excellent
105 Reviews