I stayed at this hotel for one night. Upon check-in, I had to wait over 1.5 hours in the lobby for a response from the booking team because they had no information about my electronic reservation. They asked me to cancel the booking online and simply pay cash for the room at the reception. I stayed in room 408; it was terribly small, had no ventilation system, dirty bed linen, dirty walls, outdated decor, and worn-out furniture. In the bathroom, the plumbing was dirty, the bathtub coating was peeling, the drainage system was broken, and the toilet was in an equally depressing state. The towels were dirty. Since check-in took so long, and I had to leave early in the morning, I stayed in the room without saying anything. The breakfast was quite decent, served buffet style in the hotel's restaurant on the first floor. There were many options, but the main hot dishes were all Bengali cuisine. Fruits, desserts, and drinks were available. I checked out of the hotel, and a couple of hours later, I realized I had forgotten my earrings in the bathroom. I immediately contacted the hotel, and 'lo and behold!', but of course, no one found them. I can confidently say that upon check-in, and especially upon check-out, no one cares about you, and the staff doesn't care about the condition of their hotel. The staff's appearance was also unprofessional. Despite all this, everyone tried to hand me their business cards, suggesting I resolve issues directly through them. But I'll tell you, the staff are deceivers; they appropriated two silver women's earrings, cross-shaped and encrusted with stones. Even considering this situation, I understand that I myself forgot them, but they weren't returned. I would not recommend this hotel for a stay due to its condition; the value for money definitely doesn't match up. You can find much better hotels in Gulshan for cheaper, both in quality and room size.
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